FAQs & Troubleshooting
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348 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Check Connection
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9The printer status is Offline or Paused.
- 10Reset the network settings to the factory default (video instructions).
- 11What is Brother iPrint&Scan?
- 12Enable the Brother machine's network interface.
- 13Print Unable
- 14I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 15Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 16Replace Toner
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 19Can I print from or scan to Android™ Smartphone?
- 20Setup and use Brother PC-FAX receiving
- 21Toner Low or Prepare New Toner Cartridge
- 22What is Distinctive Ring and how do I program it?
- 23Envelope creases
- 24When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 25When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 26Curled (video instructions available)
- 27Jam Rear
- 28JAM INSIDE
- 29I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 32Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 33Can I print from and scan to iPhone, iPod touch and iPad?
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 36Out of Memory
- 37Gray background
- 38REPLACE DRUM
- 39Reset the network settings to the factory default
- 40Print on envelopes, labels, or thick paper from the manual feed slot.
- 41Hollow print
- 42I cannot print using my Brother machine on a wireless network (Windows)
- 43How to identify your Operating System (OS).
- 44I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 47Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 48Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 49Configure a cover page for PC-FAX.
- 50Why doesn't the machine answer when receiving a call?