FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 3The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 4Curled (video instructions available)
- 5Pre-Required Procedures (Linux)
- 6Hollow print
- 7Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 8Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 9Cover is Open
- 10Size mismatch
- 11Wrinkles or creases
- 12I cannot find some option in the Printing preferences. (For Windows)
- 13The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 16Change the printer driver settings (Windows/macOS)
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 19Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 20Toner specks
- 21Jam Rear
- 22JAM INSIDE
- 23JAM TRAY 1
- 24Black toner marks across the page
- 25Gray background
- 26REPLACE DRUM
- 27Turn the Toner Save mode on or off
- 28Ghost
- 29Configure and use PC-FAX (CUPS) (Linux)
- 30Configure and use the Scan Key Tool (Linux)
- 31I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 32Download a file from the "Downloads" section and save it to Windows 8 computer.
- 33Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 34Scan Unable
- 35Configure a cover page for PC-FAX.
- 36Print Unable
- 37Clean the paper pick-up roller (video instructions available)
- 38I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 39Store numbers on my Brother machine for easy dialing from the PC.
- 40Curled or wavy
- 41Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43Page skewed
- 44What driver package format is supported by my Linux distribution?
- 45Check the firmware version.
- 46"Offline" appears on the Status Monitor.
- 47Can I print from and scan to iPhone, iPod touch and iPad?
- 48Canceling a Broadcast in progress.
- 49I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 50Can I use voice mail on the same line as my Brother machine?