FAQs & Troubleshooting
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174 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Scan and save a document in PDF format (Scan to File)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Delete print jobs from the print queue.
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 8I cannot send a fax using PC-FAX (Windows 10)
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11How to identify your Operating System (OS).
- 12Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 13Can I use voice mail on the same line as my Brother machine?
- 14When I scan a document using ControlCenter, the scanned file size is too big.
- 15Scan a document from a Windows XP application
- 16Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 17The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 18Locate files scanned with ControlCenter3 (For Windows)
- 19The printer status is Offline or Paused.
- 20Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 21The paper is skewed when it's printed.
- 22When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 23I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 24I am using Windows. When I print a document, the printed page is blank. What should I do?
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 26My Brother machine misfeeds paper.
- 27Store numbers on my Brother machine for easy dialing.
- 28How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 29How do I clean the scanner to improve the copy or fax quality?
- 30What is the recommended paper?
- 31I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 32Open the Control Panel (For Windows)
- 33Send a PC-FAX
- 34Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 35When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 36Change the user interface of ControlCenter3
- 37Scan a document from a Windows Vista application
- 38Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 39What is the "Station ID" and how do I set it?
- 40What is MFL-Pro Suite Software?
- 41Uninstall the drivers (Windows)
- 42I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 43"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 44Send a fax using PC-FAX with LPD/LPRng (Linux)
- 45How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 46I cannot find some option in the Printing preferences. (For Windows)
- 47Can I use AirPrint with my Brother machine?
- 48The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 49Cancel a fax that is currently being sent from my Brother machine.
- 50Locate files scanned with ControlCenter2 (For Macintosh)