FAQs & Troubleshooting
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278 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4The printer status is Offline or Paused.
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 10The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 11I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 12How can I change the print resolution?
- 13How do I factory reset the print server?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17Scan and save a document in PDF format (Scan to File)
- 18How to identify your Operating System (OS).
- 19I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 20Printing on thick paper or transparencies.
- 21I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 22How do I know the current network configuration?
- 23Cannot print after a Windows 10 update (June 2020)
- 24Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 25Firewall port requirements of the Scan Key Tool (Linux)
- 26The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 27I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 28How do I load legal size paper in the paper tray?
- 29Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 30I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 31I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 32How do I clean white or black spots on printed documents?
- 33How can I improve poor print quality ?
- 34"Paper Jam Rear" error appears on the LCD. What should I do?
- 35When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 36My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 37I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 38I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 39I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 40To install the printer driver easily using a tool. (Linux)
- 41I want to print using CUPS while keeping SELinux enabled. (Linux)
- 42Install the built-in drivers (For Windows 8 and Windows 10)
- 43Where do I find the complete User's Guide?
- 44When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 45How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 46Print command (cupswrapper) (Linux)
- 47I am unable to print from a client PC to a printer on a print server. (Linux)
- 48Uninstall printer drivers (Linux)
- 49Protect your Brother machine against unauthorised access over the network
- 50How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)