FAQs & Troubleshooting
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349 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Print a web page from iPrint&Scan when using an Android™ mobile device.
- 11Delete numbers stored in my Brother machine's Caller ID History.
- 12Can I print from or scan to Android™ Smartphone?
- 13I am asked to enter a password when starting the Remote Setup application. What is the password?
- 14Can I connect to the Active Directory server using the LDAP feature?
- 15I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 16What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 17Print the Network Configuration List
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 24Scan and save a document in PDF format (Scan to File)
- 25I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 26How do I make copies using my Brother machine?
- 27Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 28How do I load envelopes into my machine?
- 29Cannot print after a Windows 10 update (June 2020)
- 30The driver installation finished successfully but I cannot print. (Linux)
- 31I cannot send a fax using PC-FAX (Windows 10)
- 32Set up your Brother machine on a wireless network.
- 33I cannot print using my Brother machine on a wireless network (Mac)
- 34ControlCenter3 displays a blank screen at startup (Windows)
- 35Enable the Brother machine's network interface.
- 36Protect your Brother machine against unauthorised access over the network
- 37How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 38I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 39Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 40I still receive the error message "Paper Jam" after I removed the jammed paper.
- 41Can I use AirPrint with my Brother machine?
- 42How to identify your Operating System (OS).
- 43Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 44Locate files scanned with ControlCenter2 (For Macintosh)
- 45Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 46The edge of glossy paper is smudged.
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 48How many times will my Brother machine automatically redial a busy number?
- 49"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 50I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
