FAQs & Troubleshooting
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226 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 3Change the user interface of ControlCenter3
- 4Delete print jobs from the print queue.
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 8When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9Can I still receive faxes or calls when the machine is switched off?
- 10The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 11How do I clear Machine Error 46?
- 12When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 13Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 14Pre-Required Procedures (Linux)
- 15Can I print from or scan to Android™ Smartphone?
- 16One or more of my colors are not printing (blank). What can I do?
- 17Change the printer driver settings (Windows/macOS)
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 20Can I program my Brother machine to forward the faxes I receive to another location?
- 21Configure and use PC-FAX (CUPS) (Linux)
- 22When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 23I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 24Can I use voice mail on the same line as my Brother machine?
- 25When I print, the pages are smudged with ink. What should I do?
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 28When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 29Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 30How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 31The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 32The printer status is Offline or Paused.
- 33Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 34I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 35What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 36When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 37Why can't I print when an ink cartridge is empty?
- 38I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 39How do I know which side up my photo paper should be in the tray?
- 40Scan and save a document in PDF format (Scan to File)
- 41Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 42I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 43The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 44When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 45Important points for specifying the scan area (Linux)
- 46Locate files scanned with ControlCenter3 (For Windows)
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 48The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 49The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 50Glossy Paper does not feed correctly. What can I do?