FAQs & Troubleshooting
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227 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3How do I load 10 x 15 Glossy paper into my machine?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Scan and save a document in PDF format (Scan to File)
- 6When I print, the pages are smudged with ink. What should I do?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Pre-Required Procedures (Linux)
- 9How do I know which side up my photo paper should be in the tray?
- 10How to identify your Operating System (OS).
- 11Can I print from or scan to Android™ Smartphone?
- 12Can I use voice mail on the same line as my Brother machine?
- 13Locate files scanned with ControlCenter3 (For Windows)
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 18Delete print jobs from the print queue.
- 19Change the printer driver settings (Windows/macOS)
- 20The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 21Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 22When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 23When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 24I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 25Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 26One or more of my colors are not printing (blank). What can I do?
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 29The printer status is Offline or Paused.
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34How do I clear Machine Error 46?
- 35I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 36I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 37Can third party ink be used to refill the ink cartridges?
- 38Scan a document from a Windows XP application
- 39When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 40I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 41ControlCenter3 displays a blank screen at startup (Windows)
- 42The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 43Locate files scanned with ControlCenter2 (For Macintosh)
- 44Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 45The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 46When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 47How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 48I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 49When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 50I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.