FAQs & Troubleshooting
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- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 3One or more of my colors are not printing (blank). What can I do?
- 4Scan and save a document in PDF format (Scan to File)
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Can I use AirPrint with my Brother machine?
- 7Can I use voice mail on the same line as my Brother machine?
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 10The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 11Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 12I cannot install Brother drivers on Debian 10 or later (Linux)
- 13I cannot send a fax using PC-FAX (Windows 10)
- 14Pre-Required Procedures (Linux)
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 18Scan multiple pages into one file instead of each scan being saved as a separate file.
- 19Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 20I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 21I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 22Configure and use PC-FAX (CUPS) (Linux)
- 23I cannot scan when using SELinux (Security-Enhanced Linux)
- 24I installed scan-key-tool, but it does not work. (Linux)
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 26Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 27Send the same fax to multiple fax numbers.(Broadcasting)
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29Print command (LPR) (Linux)
- 30Install PaperPort™ 12SE / 14SE onto Windows 10.
- 31Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 34Locate files scanned with ControlCenter3 (For Windows)
- 35Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 36I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 37Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 38I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 39Is my Brother machine compatible with Windows Vista?
- 40How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 41Can third party ink be used to refill the ink cartridges?
- 42Scan a document from a Windows Vista application
- 43How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 44Clear the message "Awaiting Redial"
- 45When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 46Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 47I'm using Macintosh. What is the PreScan option used for?
- 48I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 49I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 50I cannot install the driver when using the Driver Install Tool. (Linux)