FAQs & Troubleshooting
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258 Results
- 1Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 2Scan and save a document in PDF format (Scan to File)
- 3Can I use voice mail on the same line as my Brother machine?
- 4How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 5When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 6I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 7Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9The driver installation finished successfully but I cannot print. (Linux)
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 13Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 14Where is the USB port on the machine?
- 15I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 16I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 17I want to print using CUPS while keeping SELinux enabled. (Linux)
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19When I print, the pages are smudged with ink. What should I do?
- 20Replace Ink
- 21How do I load envelopes into my machine?
- 22I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 23Print command (LPR) (Linux)
- 24When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 25Command List of brscan. (Linux)
- 26I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 27To install the printer driver easily using a tool. (Linux)
- 28Open the Status Monitor
- 29Delete print jobs from the print queue.
- 30Can I use AirPrint with my Brother machine?
- 31The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 32Delete numbers stored in my Brother machine's Caller ID History.
- 33Locate files scanned with ControlCenter3 (For Windows)
- 34The edge of glossy paper is smudged.
- 35Change the printer driver settings (Windows/macOS)
- 36When I scan a document using ControlCenter, the scanned file size is too big.
- 37The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 38I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 39I can receive a fax, but cannot receive a telephone call.
- 40Verify if the Brother machine has a dial tone
- 41Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 42Can I change the time displayed on my Brother machine's LCD from 24-hour (military) format to 12-hour format?
- 43When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 44The ink cartridges run out very quickly. Is there any reason for that?
- 45Change the user interface of ControlCenter3
- 46When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 47Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 48Scan a document using "Scanner and Camera Wizard" in Windows XP
- 49Scan a document in Windows 8 and Windows 10.
- 50When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).