FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3The LCD displays an error code (number). What does it mean?
- 4How do I know which side up my photo paper should be in the tray?
- 5How do I load envelopes into my machine?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Replace Ink
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Scan and save a document in PDF format (Scan to File)
- 12Delete print jobs from the print queue.
- 13Download a file from the "Downloads" section and save it to Windows 8 computer.
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 17Adjust the Sleep Mode setting.
- 18I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 19I cannot send a fax using PC-FAX (Windows 10)
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21Can I print from or scan to Android™ Smartphone?
- 22When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 23How do I clear the message "Cannot Detect" from the display?
- 24Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 25Which E-mail packages are compatible with ControlCenter3?
- 26Paper Jam
- 27Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 28Uninstall printer drivers (Linux)
- 29Open the Status Monitor
- 30When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32I cannot save a file downloaded from the Brother support website (For Windows)
- 33The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 34I cannot make borderless prints.
- 35Can I use AirPrint with my Brother machine?
- 36Configure a cover page for PC-FAX.
- 37The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 38I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 39Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 40Can I change the amount of time my Brother machine stays in each mode?
- 41Where can I get FaceFilter Studio and what can I do with this application?
- 42Can third party ink be used to refill the ink cartridges?
- 43Scan a document using "Scanner and Camera Wizard" in Windows XP
- 44Forward a fax to another fax machine when my machine has a mechanical problem.
- 45Where is the USB port on the machine?
- 46Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 47What is Distinctive Ring and how do I program it?
- 48Why doesn't the machine answer when receiving a call?
- 49Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 50When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.