FAQs & Troubleshooting
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213 Results
- 1(Video) Load A5 short edge/A4/Letter paper
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7(Video) Load A5 long edge paper
- 8No Drum
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 10Turn the Toner Save mode on or off
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Load paper in the paper tray
- 13Printing/ Scanning with a mobile device
- 14I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16Can I print from or scan to Android™ Smartphone?
- 17Change the printer driver settings (Windows/macOS)
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20My Brother machine could not be found over the network when I installed drivers on my PC.
- 21Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 22Jam Inside
- 23Jam Tray
- 24I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 25Configure the Scan to Email Feature (Linux)
- 26Where can I download Brother iPrint&Scan application for Mac?
- 27Wireless setup is requesting a WPS PIN to complete the setup
- 28I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 29Set up your Brother machine on a wireless network.
- 30I cannot print using my Brother machine on a wireless network (Windows)
- 31I cannot print using my Brother machine on a wireless network (Mac)
- 32Delete print jobs from the print queue.
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34Install the built-in drivers (For Windows 8 and Windows 10)
- 35The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 36Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 37Print a web page from iPrint&Scan when using an Android™ mobile device.
- 38Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 39Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 40The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 41Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 42Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 43Print Unable or Print Unable XX
- 44Fuser Error or Self-Diagnostic
- 45Cartridge Error
- 46No Toner
- 47I can print but cannot scan via network. (For Windows)
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49Toner Low
- 50Out of Memory