FAQs & Troubleshooting
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112 Results
- 1Jam Tray
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3Can I use AirPrint with my Brother machine?
- 4The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 5Fuser Error or Self-Diagnostic
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7Jam Inside
- 8Replace Drum
- 9Print Unable or Print Unable XX
- 10No Toner
- 11The printer status is Offline or Paused.
- 12Out of Memory
- 13Drum End Soon
- 14The keys on the control panel do not respond or triple beep when I press them.
- 15I am experiencing problems sending a fax.
- 16Replace Toner
- 17Turn the Toner Save mode on or off
- 18I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 19A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 20How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 21Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 22What is the difference between the toner cartridge and the drum unit?
- 23I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 24Unable to Scan / Scan Unable
- 25Receive faxes on the computer for Windows (PC-FAX Receive)
- 26No Drum
- 27Cartridge Error
- 28TONER ENDED
- 29I cannot scan via USB. (Mac OS X)
- 30I'm having an issue with the print quality.
- 31Check the remaining life of my Brother machine's drum.
- 32Toner Low
- 33Drum !
- 34Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 35I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 36I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 37Open the "Scanners and Cameras" and Properties.
- 38Scan a document and e-mail it as an attachment (For Macintosh)
- 39I cannot print from my computer via USB.
- 40Is my Brother machine compatible with third party print servers?
- 41Verify if the Brother machine has a dial tone
- 42Scan a document in Mac OS X 10.7.
- 43The faxes I send are always received with a black vertical line down the page.
- 44Uninstall the Brother Software and Drivers (Windows)
- 45I cannot install the driver when using the Driver Install Tool. (Linux)
- 46Configure and use PC-FAX (CUPS) (Linux)
- 47Cannot print after a Windows 10 update (June 2020)
- 48Where can I download Brother iPrint&Scan application for Mac?
- 49"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 50Send a fax using PC-FAX with LPD/LPRng (Linux)