FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5What driver package format is supported by my Linux distribution?
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Replace Drum
- 8Replace Toner
- 9Black lines down the page
- 10Jam Tray
- 11Can I print from or scan to Android™ Smartphone?
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 13Turn the Toner Save mode on or off
- 14Document Jam
- 15Jam Inside
- 16Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20"Cooling Down" is displayed on my Brother machine's display and the machine stops printing or copying documents.
- 21What is Toner Continue Mode?
- 22Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 23Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 24Change the printer driver settings (Windows/macOS)
- 25Delete print jobs from the print queue.
- 26I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 27The printer status is Offline or Paused.
- 28Scan multiple pages into one file instead of each scan being saved as a separate file.
- 29Cover is Open
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31Download a file from the "Downloads" section and save it to Windows 8 computer.
- 32Print Unable or Print Unable XX
- 33What is the recommended paper?
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 36How to identify your Operating System (OS).
- 37Select Receive mode.
- 38Unable to Scan / Scan Unable
- 39No Drum
- 40Fuser Error or Self-Diagnostic
- 41Cartridge Error
- 42TONER ENDED
- 43No Toner
- 44No Paper
- 45Wrong Paper Type
- 46Toner Low
- 47Confirm that a FAX I sent was received correctly.
- 48Can I use non-Brother or third party supplies with the Brother machine?
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50Can I use AirPrint with my Brother machine?