FAQs & Troubleshooting
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145 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Replace Drum
- 3Black lines down the page
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5Configure and use PC-FAX (CUPS) (Linux)
- 6Toner Low
- 7The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Cartridge Error
- 10Send a fax using PC-FAX with LPD/LPRng (Linux)
- 11Out of Memory
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Turn the Toner Save mode on or off
- 14I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16I can see some steam or moisture from the vents when printing.
- 17TONER ENDED
- 18Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh)
- 19Uninstall the drivers. (macOS 13 or greater)
- 20I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22How to identify your Operating System (OS).
- 23The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 24Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 25The printer status is Offline or Paused.
- 26Document Jam
- 27Replace Toner
- 28My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 29When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 30I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 31Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine
- 32Send a PC-FAX
- 33Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 34"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 35Delete print jobs from the print queue.
- 36Can I use AirPrint with my Brother machine?
- 37Select Receive mode.
- 38Change the printer driver settings (Windows/macOS)
- 39Print Unable or Print Unable XX
- 40How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 41Cover is Open
- 42I cannot install the driver when using the Driver Install Tool. (Linux)
- 43Cannot print after a Windows 10 update (June 2020)
- 44Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 45A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 46Can I print from or scan to Android™ Smartphone?
- 47Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 48Clean the Drum Unit.
- 49Jam Tray
- 50Configure the Scan to Email Feature (Linux)