FAQs & Troubleshooting
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147 Results
- 1Drum End Soon
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4Replace Toner
- 5What driver package format is supported by my Linux distribution?
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Replace Drum
- 9Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 10Can I print from or scan to Android™ Smartphone?
- 11Turn the Toner Save mode on or off
- 12Delete print jobs from the print queue.
- 13Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 14Cartridge Error
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16Jam Inside
- 17I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 18I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 19Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 22How to identify your Operating System (OS).
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24No Toner
- 25Toner Low
- 26Document Jam
- 27Out of Memory
- 28Jam Tray
- 29The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 30Can I use AirPrint with my Brother machine?
- 31Print Unable or Print Unable XX
- 32Cover is Open
- 33The keys on the control panel do not respond or triple beep when I press them.
- 34Can I use non-Brother or third party supplies with the Brother machine?
- 35A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 36I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 37I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 38What is Toner Continue Mode?
- 39Change the printer driver settings (Windows/macOS)
- 40No Drum
- 41The printer status is Offline or Paused.
- 42Scan multiple pages into one file instead of each scan being saved as a separate file.
- 43Configure and use PC-FAX (CUPS) (Linux)
- 44Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 45I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 46Scan a document using Brother iPrint&Scan. (macOS only)
- 47Check the remaining life of my Brother machine's drum.
- 48Uninstall the drivers. (macOS 13 or greater)
- 49Configure the Scan to Email Feature (Linux)
- 50Scan using XSane or GIMP (Linux)