FAQs & Troubleshooting
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120 Results
- 1My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 2How to identify the printer's firmware version
- 3I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 4Creating a label with OpenOffice (Linux®)
- 5Using the Printer Setting Tool (for Windows)
- 6The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 7How do I transfer label templates with P-touch Transfer Express?
- 8Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 9I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 10I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 11I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 12The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 13(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 14The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 15How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 16How to identify your Operating System (OS) for Windows or Mac
- 17(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 18How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 19(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 20I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 21I cannot install the Linux drivers on multiple Brother printers. (Linux®)
- 22Disable or reconfigure SELinux. (Linux®)
- 23Where can I find my Brother printer's serial number?
- 24What Android™ mobile application can I use?
- 25P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 26How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 27The error message "Failed to acquire the current settings. The parameters will be set to their default settings." appears.
- 28Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 29I connected multiple printers of the same model to one computer but can only print from one of them.
- 30My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 31How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 32How do I create a Name Badge Label using a template? (P-touch Editor 5.0 for Windows)
- 33I cannot install the CUPS driver and get a message that CUPS does not exist. (Linux®)
- 34I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux®)
- 35Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 36When printing with Ubuntu 12.04, the print position shifts. (Linux®)
- 37The driver installation finished successfully but I cannot print. (Linux®)
- 38All print jobs have been cancelled and nothing can be printed. (Linux®)
- 39I cannot print from the client computer to the printer on the print server. (Linux®)
- 40Large characters are printed incorrectly. (Linux®)
- 41Installing the LPR driver and CUPS wrapper driver (Linux®)
- 42Uninstalling the printer drivers (Linux®)
- 43How to open the Devices and Printers window
- 44Using the Device Settings (for Windows)
- 45Error messages do not appear when using the USB connection of my printer.
- 46I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 47The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 48(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 49The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 50(Video) I connected multiple printers of the same model to one computer but can only print from one of them.