FAQs & Troubleshooting
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195 Results
- 1When I click on Printer Settings I get an error message: "A compatible printer cannot be found". How do I correct this problem? (iPrint&Label)
- 2P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 3I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 4Which interface can I use?
- 5When I try to use the database function, an application error occurs. (P-touch Editor 5.x for Windows)
- 6The power button does not light up.
- 7I see some yellow lines while editing a label. What are these for ? (P-touch Editor Lite)
- 8When I try to import a contact in Outlook using P-touch Add-in, I get a message "The contact data cannot be imported."
- 9How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 11The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 12P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 13Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 14What is Brother iPrint&Label? (iPrint&Label)
- 15Which devices and connection methods can I use? (iPrint&Label)
- 16I cannot print and get an error message "Monochrome media is installed." (P-touch Editor for Windows)
- 17What Android™ mobile application can I use?
- 18How can I print using "portrait"? (iPrint&Label)
- 19I cannot start P-touch Editor Lite. [Found New Hardware Wizard] appears when connecting the printer.
- 20When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 21I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application."
- 22I cannot print and get an error message "Black/Red media is installed." (P-touch Editor for Windows)
- 23Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 24I cannot find the Brother machine on my wireless network connection. (iPrint&Label)
- 25How do I change the setting of "mm" and "inches"? (P-touch Editor Lite)
- 26How do I finish P-touch Editor Lite?
- 27How do I install/change the label roll?
- 28The power turns off automatically.
- 29How do I transfer label or slip templates?
- 30I want to print a label using a database. (P-touch Editor Lite)
- 31Can I save data to the labeler? (P-touch Editor Lite)
- 32Why is the leading zero (0) missing after importing the database into P-touch Editor?
- 33I cannot install the printer driver.
- 34I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 35The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 36Error messages do not appear when using the USB connection of my printer.
- 37The [Transfer] button does not appear in P-touch Transfer Manager. (The [Save Transfer File] button remains displayed)
- 38The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 39Where can I find the Screen Capture function? (P-touch Editor Lite)
- 40How do I start P-touch Editor Lite when connecting the printer to my computer?
- 41How to use the Numbering function (P-touch Editor Lite)
- 42How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 43File Compatibility (P-touch Editor 5.x for Windows)
- 44How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 45What is "Tree" icon shown in some layout styles for? (P-touch Address Book)
- 46How do I create a Banner Label using DK-22205 or similar? (P-touch Editor 5.x for Windows)
- 47The message "Cassette not installed" is displayed on the print monitor screen. What should I do?
- 48How do I download drivers and applications in Windows 10?
- 49When I try to load data from a CSV file into the P-touch Editor software for Macintosh, the characters in the data become garbled.
- 50How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
