FAQs & Troubleshooting
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179 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Load paper in the paper tray
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Replace Belt
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Jam Rear
- 8My Brother machine could not be found over the network when I installed drivers on my PC.
- 9Adjust color settings by using the custom setting in the printer driver
- 10The printer status is Offline or Paused.
- 11Replace Toner
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13What is Brother iPrint&Scan?
- 14Can I print from or scan to Android™ Smartphone?
- 15Replace WT Box
- 16Jam 2-sided
- 17Jam Inside
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19Replace Laser
- 20Jam Tray / Jam Tray 1 / Jam Tray 2
- 21Jam MP Tray
- 22Replace Fuser
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 25The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 26Replace PF Kit xx
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28Turn the Toner Save Mode on or off.
- 29How to identify your Operating System (OS).
- 30What driver package format is supported by my Linux distribution?
- 31I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 32I cannot print using my Brother machine on a wireless network (Mac)
- 33Toner Error
- 34Print both sides of paper or a booklet automatically
- 35I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 36Replace Drum
- 37I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 38Tray 2 Error
- 39Print Unable XX
- 40I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 41Drum !
- 42What can happen if the wrong paper is used in your machine.
- 43What is the recommended paper?
- 44Install extra memory
- 45Add your Brother machine with AirPrint (macOS)
- 46I cannot print using my Brother machine on a wireless network (Windows)
- 47How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 50Change the printer driver settings (Windows/macOS)