FAQs & Troubleshooting
![]() |
Popular |
179 Results
- 1Replace Fuser
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3Load paper in the paper tray
- 4Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 5Wireless setup is requesting a WPS PIN to complete the setup
- 6What is Brother iPrint&Scan?
- 7The printer status is Offline or Paused.
- 8I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 9Jam Inside
- 10Jam Tray / Jam Tray 1 / Jam Tray 2
- 11Jam MP Tray
- 12Replace Drum
- 13Turn the Toner Save Mode on or off.
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16Adjust color settings by using the custom setting in the printer driver
- 17Replace Belt
- 18Replace WT Box
- 19Replace Toner
- 20I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21Wrinkle
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23How to identify your Operating System (OS).
- 24Replace PF Kit xx
- 25Toner Low
- 26Jam Rear
- 27What can happen if the wrong paper is used in your machine.
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Jam 2-sided
- 30I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 31What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 32Drum !
- 33What is the recommended paper?
- 34Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 35The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37Condensation
- 38Print both sides of paper or a booklet automatically
- 39Out of Memory / Print Data Full
- 40Drum End Soon
- 41Reset the print server to the default factory settings.
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 44I cannot print using my Brother machine on a wireless network (Mac)
- 45How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 46Print Unable XX
- 47Drum Stop
- 48I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 49Disable the APIPA protocol.
- 50Print on envelopes, labels or thick paper from the MP Tray