FAQs & Troubleshooting
![]() |
Popular |
115 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Set up your Brother machine
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4What driver package format is supported by my Linux distribution?
- 5I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 6Poor fixing
- 7(Video) Paper is Jammed inside the Machine
- 8Lines across the page
- 9(Video) Paper is Jammed in the MP tray
- 10Media Type Mismatch or Media Mismatch
- 11(Video) Paper is Jammed in the 2-sided Tray
- 12(Video) Paper is Jammed in the Paper Tray
- 13What is the recommended paper?
- 14I cannot print using my Brother machine on a wired network (Windows/macOS)
- 15I cannot print on a wireless (Wi-Fi) network (Windows)
- 16Cannot Print ##
- 17Out of Memory
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 20I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 21How to identify your Operating System (OS).
- 22Toner specks
- 23Install the optional lower tray
- 24Wrong Toner or Wrong Toner Cartridge
- 25After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 26How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 27My Brother machine could not be found over the network when I installed drivers on my computer.
- 28The printer status is Offline or Paused.
- 29I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 30Install the Mailbox.
- 31Drum End Soon
- 32When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 33Where can I find my Brother machine's serial number?
- 34What is the default password for my Brother machine?
- 35Can I send a print job to multiple machine email addresses using Email Print?
- 36The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 37Wireless setup is requesting a WPS PIN to complete the setup
- 38To install the printer driver easily using a tool. (Linux)
- 39Update the Driver or Firmware for your Brother machine
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41Install the Brother Mobile Connect application (for mobile device)
- 42Protect your Brother machine against unauthorised access over the network
- 43Delete print jobs from the print queue.
- 44Self-Diagnostic
- 452-sided Disable or 2-sided Disabled
- 46No Toner
- 47What is the default password for my BRAdmin or Web Based Management?
- 48Toner Low or Prepare New Toner Cartridge
- 49In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 50Black lines down the page