FAQs & Troubleshooting
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112 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed in the Paper Tray
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5(Video) Paper is Jammed inside the Machine
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8The printer status is Offline or Paused.
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 10Install the Brother Mobile Connect application (for mobile device)
- 11Use Universal Print (Windows)
- 12(Video) Set up your Brother machine
- 13(Video) Paper is Jammed in the MP tray
- 14How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 15Poor fixing
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 18Out of Memory
- 19I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 20Check the remaining ink or toner level (Linux)
- 21I cannot print on a wireless (Wi-Fi) network (Mac)
- 22Protect your Brother machine against unauthorised access over the network
- 23Change the printer driver settings (Windows)
- 24What is the default password for my BRAdmin or Web Based Management?
- 25What driver package format is supported by my Linux distribution?
- 26What is the default password for my Brother machine?
- 27Add your Brother machine with AirPrint (macOS)
- 28I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 29I cannot print using my Brother machine on a wired network (Windows/macOS)
- 30Enable the Brother machine's network interface.
- 31Discover the MAC address of the Brother network card
- 32Toner specks
- 33Install the optional lower tray
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36I cannot print on a wireless (Wi-Fi) network (Windows)
- 37After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Delete print jobs from the print queue.
- 40Self-Diagnostic
- 41Drum End Soon
- 42Lines across the page
- 43What is the recommended paper?
- 44Update the Driver or Firmware for your Brother machine
- 45The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 46Supported models of Universal Printer Driver for PCL
- 47I cannot print full-page photos or images using Email Print.
- 48Can I send a print job to multiple machine email addresses using Email Print?
- 49Wireless setup is requesting a WPS PIN to complete the setup
- 50I am unable to print from a client PC to a printer on a print server. (Linux)