FAQs & Troubleshooting
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101 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Use Universal Print (Windows)
- 2Install the Brother Mobile Connect application (for mobile device)
- 3Toner Low or Prepare New Toner Cartridge
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Paper is Jammed in the Back of the Machine
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7How to identify your Operating System (OS).
- 8Cannot Print ##
- 9Cannot Detect
- 10Drum !
- 11(Video) Set up your Brother machine
- 12The scanning speed is slow when scanning from my machine. (Windows)
- 13A security warning appears when accessing Web Based Management via HTTPS.
- 14I cannot print full-page photos or images using Email Print.
- 15I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17Wrong Toner or Wrong Toner Cartridge
- 18How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 19Delete print jobs from the print queue.
- 20Self-Diagnostic
- 21Drum End Soon
- 22Toner specks
- 23(Video) Paper is Jammed in the Paper Tray
- 24What is the default password for my Brother machine?
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26Media Type Mismatch or Media Mismatch
- 27My Brother machine could not be found over the network when I installed drivers on my computer.
- 28Protect your Brother machine against unauthorised access over the network
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 302-sided Disable or 2-sided Disabled
- 31No Toner
- 32The printer status is Offline or Paused.
- 33Out of Memory
- 34Control Printer Driver settings (only available for Windows)
- 35Add your Brother machine with AirPrint (macOS)
- 36The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 37Open the Status Monitor (Windows)
- 38I cannot print from my computer via USB.
- 39Change the printer driver settings (Windows)
- 40What is the default password for my BRAdmin or Web Based Management?
- 41(Video) Paper is Jammed in the 2-sided Tray
- 42Install the optional lower tray
- 43When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 44What driver package format is supported by my Linux distribution?
- 45When I print images, the quality is not good (Linux)
- 46My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 47I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 48(Video) Paper is Jammed in the MP tray
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)