FAQs & Troubleshooting
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102 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2Install the Brother Mobile Connect application (for mobile device)
- 3(Video) Paper is Jammed inside the Machine
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5(Video) Set up your Brother machine
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8What driver package format is supported by my Linux distribution?
- 9(Video) Paper is Jammed in the MP tray
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Protect your Brother machine against unauthorised access over the network
- 12Size Error DX or Size Error 2-sided
- 13Toner Low or Prepare New Toner Cartridge
- 14Drum End Soon
- 15Use Universal Print (Windows)
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17The printer status is Offline or Paused.
- 18I cannot print full-page photos or images using Email Print.
- 19Wrong Toner or Wrong Toner Cartridge
- 20After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22(Video) Paper is Jammed in the Back of the Machine
- 23(Video) Paper is Jammed in the Paper Tray
- 24What is the recommended paper?
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26Check the firmware version.
- 27Delete print jobs from the print queue.
- 28Drum !
- 29Where can I download Brother iPrint&Scan application for Mac?
- 30The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 31The scanning speed is slow when scanning from my machine. (Windows)
- 32Add your Brother machine with AirPrint (macOS)
- 33I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 34Check the remaining ink or toner level (Linux)
- 35Control Printer Driver settings (only available for Windows)
- 36My Brother machine could not be found over the network when I installed drivers on my computer.
- 37How to identify your Operating System (OS).
- 38Supported models of Universal Printer Driver for PCL
- 39Cannot Print ##
- 402-sided Disable or 2-sided Disabled
- 41Poor fixing
- 42Can I use non-Brother or third party supplies with the Brother machine?
- 43Uninstall the Brother Software and Drivers (Windows)
- 44I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 45My Brother machine has no power.
- 46I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 47The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49I am unable to print from a client PC to a printer on a print server. (Linux)
- 50I cannot print using my Brother machine on a wired network (Windows/macOS)