FAQs & Troubleshooting
Popular |
126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2(Video) Paper is Jammed in the Manual Feed Slot
- 3(Video) Paper is Jammed in the Paper Tray
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5(Video) Paper is Jammed inside the Machine
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Install the Brother Mobile Connect application (for mobile device)
- 8The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 9The printer status is Offline or Paused.
- 10No Paper Tray1/Tray2/MP Tray
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12(Video) Set up your Brother machine
- 13I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 14Cannot print after a Windows 10 update (June 2020)
- 15Can I use non-Brother or third party supplies with the Brother machine?
- 16What is the recommended paper?
- 17Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19Adjust color settings by using the custom setting in the printer driver (Windows only)
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21I cannot print using my Brother machine on a wired network (Windows/macOS)
- 22I cannot print on a wireless (Wi-Fi) network (Windows)
- 23Change the printer driver settings (Windows)
- 24Toner Error
- 25What is the default password for my BRAdmin or Web Based Management?
- 26The color of your printouts is not what you expected
- 27What is the default password for my Brother machine?
- 28Add your Brother machine with AirPrint (macOS)
- 29I cannot print full-page photos or images using Email Print.
- 30Wrong Toner Cartridge
- 31I cannot print on a wireless (Wi-Fi) network (Mac)
- 32Reset the Drum Counter
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Enable the Brother machine's network interface.
- 35Delete print jobs from the print queue.
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37No Toner
- 38I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 39Correct the Color Printing
- 40Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 41I cannot print from my computer via USB.
- 42What driver package format is supported by my Linux distribution?
- 43Check the remaining ink or toner level (Linux)
- 44Wireless setup is requesting a WPS PIN to complete the setup
- 45How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 46Media Type Mismatch or Media Mismatch
- 47Protect your Brother machine against unauthorised access over the network
- 48How to identify your Operating System (OS).
- 49Discover the MAC address of the Brother network card
- 50Condensation