FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Manual Feed Slot
- 2Cannot Print ##
- 3(Video) Paper is Jammed in the Paper Tray
- 4Media Mismatch
- 5No Toner
- 6Cannot Detect
- 7No Paper T1
- 8Correct the Color Printing
- 9The color of your printouts is not what you expected
- 10Drum !
- 11The downloaded driver's name is different from my machine's name. (Linux)
- 12Wrong Toner Cartridge
- 13I cannot print on a wireless (Wi-Fi) network (Mac)
- 14(Video) Set up your Brother machine
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16Condensation
- 17Toner Error
- 18Cartridge Error
- 19Toner Low
- 20Cooling Down
- 21Out of Memory
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23Manual Feed
- 24What is the default password for my Brother machine?
- 25I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 26Cannot print after a Windows 10 update (June 2020)
- 27Enable the Brother machine's network interface.
- 28Discover the MAC address of the Brother network card
- 29(Video) Paper is Jammed in the 2-sided Tray
- 30(Video) Paper is Jammed in the Back of the Machine
- 31Where can I find my Brother machine's serial number?
- 32A security warning appears when accessing Web Based Management via HTTPS.
- 33Where can I download Brother iPrint&Scan application for Mac?
- 34The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 35I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 36My Brother machine could not be found over the network when I installed drivers on my computer.
- 37The printer status is Offline or Paused.
- 38Uneven color density across the page
- 39Horizontal coloured lines appear on the page
- 40I cannot print full-page photos or images using Email Print.
- 41Can I send a print job to multiple machine email addresses using Email Print?
- 42Wireless setup is requesting a WPS PIN to complete the setup
- 43I cannot print using my Brother machine on a wired network (Windows/macOS)
- 44I cannot print on a wireless (Wi-Fi) network (Windows)
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Protect your Brother machine against unauthorised access over the network
- 47Open the Control Panel (For Windows)
- 48What is the default password for my BRAdmin or Web Based Management?
- 49Toner scatter or toner stain
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)