FAQs & Troubleshooting
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115 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed inside the Machine
- 4(Video) Set up your Brother machine
- 5Toner Low or Prepare New Toner Cartridge
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7(Video) Paper is Jammed in the Output Paper Tray
- 8After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 9Add your Brother machine with AirPrint (macOS)
- 10How to identify your Operating System (OS).
- 11Wireless setup is requesting a WPS PIN to complete the setup
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 14The printer status is Offline or Paused.
- 15Size Error DX
- 16Drum !
- 17(Video) Paper is Jammed in the Paper Tray
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19Change the printer driver settings (Windows)
- 20What is the recommended paper?
- 21Check the firmware version.
- 22My Brother machine could not be found over the network when I installed drivers on my computer.
- 23(Video) Load an Envelope (Manual Feed Slot)
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 25I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 26Check the remaining ink or toner level (Linux)
- 27I cannot print on a wireless (Wi-Fi) network (Windows)
- 28I cannot print on a wireless (Wi-Fi) network (Mac)
- 29Protect your Brother machine against unauthorised access over the network
- 30Drum End Soon
- 31Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 32Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 33When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35What driver package format is supported by my Linux distribution?
- 36Wrong Toner or Wrong Toner Cartridge
- 37I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 38Delete print jobs from the print queue.
- 39Cannot Print ##
- 40Out of Memory
- 41Open the Status Monitor (Windows)
- 42What is the default password for my Brother machine?
- 43Can I send a print job to multiple machine email addresses using Email Print?
- 44Where can I download Brother iPrint&Scan application for Mac?
- 45I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 46How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 47Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 482-sided Disable or 2-sided Disabled
- 49No Toner
- 50Cannot Detect