FAQs & Troubleshooting
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228 Results
- 1Jam Inside
- 2Can I print from or scan to Android™ Smartphone?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I cannot find some option in the Printing preferences. (For Windows)
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7Print both sides of paper or a booklet automatically
- 8Change the printer driver settings (Windows/macOS)
- 9The printer status is Offline or Paused.
- 10Add your Brother machine with AirPrint (macOS)
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Delete print jobs from the print queue.
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15Drum Stop
- 16Cover is Open
- 17Replace Toner
- 18My Brother machine misfeeds paper.
- 19The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 20I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 21Uninstall printer drivers (Linux)
- 22When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 23I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 26Set up your Brother machine on a wireless network.
- 27Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 28I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 29Jam Rear
- 30Jam Tray 1 or Jam Tray 2
- 31Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 32Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 33The print speed is slow.
- 34Fuser Error or Self-Diagnostic
- 35Curled
- 36I cannot connect to the print server using my web browser.
- 37What kind of memory can I use?
- 38I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 39When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 40Install the optional tray unit.
- 41The downloaded driver's name is different from my machine's name. (Linux)
- 42When printing with monochrome laser printer, the print position shifts. (Linux)
- 43Sometimes the wireless network connection is lost (disabled).
- 44Adjust the Brother machine's Sleep Time setting
- 45The driver installation finished successfully but I cannot print. (Linux)
- 46Wireless setup is requesting a WPS PIN to complete the setup
- 47I cannot print using my Brother machine on a wireless network (Mac)
- 48Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.