FAQs & Troubleshooting
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228 Results
- 1Cover is Open
- 2I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Jam Duplex
- 4Jam MP Tray
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Drum Error (Drum!)
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Replace PF Kit xx
- 10I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 11I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expect.
- 12Jam Rear
- 13Replace Drum
- 14Print the Network Configuration Report
- 15Replace Fuser
- 16What driver package format is supported by my Linux distribution?
- 17I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 20What is Brother iPrint&Scan?
- 21Can I print on transparencies e.g. for overhead projectors?
- 22Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 23Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 24How to identify your Operating System (OS).
- 25I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 26I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 27Cartridge Error
- 28What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 29Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 30Size Error DX
- 31Toner Low or Prepare New Toner Cartridge
- 32I cannot connect to the print server using my web browser.
- 33Curled or wavy
- 34Envelope creases
- 35Install the optional tray unit.
- 36Disable the APIPA protocol.
- 37Print on labels and envelopes from the MP tray.
- 38Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 39I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41Can I print from or scan to Android™ Smartphone?
- 42The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 43Replace Laser
- 44The printer status is Offline or Paused.
- 45Toner specks
- 46Jam Inside
- 47I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 48What is the best printer driver to use-the PCL or BR-Script driver?
- 49Replace Toner
- 50I cannot install the driver when using the Driver Install Tool. (Linux)