FAQs & Troubleshooting
![]() |
Popular |
135 Results
- 1Can I use non-Brother or third party supplies with the Brother machine?
- 2How do I install additional memory?
- 3Can I use AirPrint with my Brother machine?
- 4I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 7I cannot find some option in the Printing preferences. (For Windows)
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 9Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 10Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 11What is a "Generic PCL Driver"?
- 12What do the LED indications mean?
- 13What are the expected yields of the consumables?
- 14Open the Control Panel (For Windows)
- 15When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 16How do I print a Test page?
- 17Replace the toner cartridge
- 18What driver package format is supported by my Linux distribution?
- 19Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 23Delete print jobs from the print queue.
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26How to identify your Operating System (OS).
- 27The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 28Supported models of Universal Printer Driver for PCL
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30Change the printer driver settings (Windows/macOS)
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32The printer prints unexpectedly or it prints garbage.
- 33How can I change the printer settings?
- 34What kind of paper can I use?
- 35Printouts have wrinkles or creases.
- 36I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 37What can happen if the wrong paper is used in your machine.
- 38How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 39What is the printable area per page?
- 40What is the recommended paper?
- 41Print on labels and envelopes from the MP tray.
- 42Print command (LPR) (Linux)
- 43I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 44I am unable to print from a client PC to a printer on a print server. (Linux)
- 45Uninstall printer drivers (Linux)
- 46Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 47Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 48Printouts are with gray background.
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)