FAQs & Troubleshooting
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198 Results
- 102/07/2025'Get More Info' option in Windows 2000 is not working with IPP. What should I do?
- 216/04/2025I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 316/04/2025I cannot print from my computer via USB.
- 413/12/2024How to identify your Operating System (OS).
- 524/10/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 615/10/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 710/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 827/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 908/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1001/06/2023Delete print jobs from the print queue.
- 1127/03/2023"Offline" appears on the Status Monitor.
- 1227/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1327/03/2023Change the printer driver settings (Windows/macOS)
- 1427/03/2023The printer status is Offline or Paused.
- 1524/03/2023Open the Status Monitor
- 1614/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 1719/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 1819/12/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 1924/11/2022What are supported file formats for the direct print feature?
- 2016/11/2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 2107/11/2022How do I replace the Belt Unit?
- 2207/11/2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 2307/11/2022Replace the drum unit.
- 2431/10/2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 2531/10/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 2625/10/2022How do I replace the Belt Unit?
- 2712/10/2022Can I print from DOS applications?
- 2820/09/2022Replace the drum unit.
- 2930/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3030/08/2022How do I replace the Waste toner box?
- 3122/08/2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 3209/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3303/08/2022How do I use the "Print to file" feature?
- 3426/07/2022When I print directly from the USB flash drive only an error page prints. What can I do?
- 3520/07/2022Uninstall the drivers. (Mac OS X 10.5)
- 3620/07/2022How do I replace the Waste toner box?
- 3723/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3820/06/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 3909/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4020/04/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4101/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4224/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 4324/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4417/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4510/11/2021Open the Control Panel (For Windows)
- 4612/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 4730/09/2021Uninstall the printer drivers (For Windows)
- 4810/02/2021Replace the toner cartridge
- 4916/07/2020Cannot print after a Windows 10 update (June 2020)
- 5006/07/2020What driver package format is supported by my Linux distribution?