FAQs & Troubleshooting
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197 Results
- 1My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 2How do I improve the color density? (Print Calibration)
- 3The printer status is Offline or Paused.
- 4I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Can I print on transparencies e.g. for overhead projectors?
- 7Can I use non-Brother or third party supplies with the Brother machine?
- 8Replace the toner cartridge
- 9My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11What driver package format is supported by my Linux distribution?
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13How to identify your Operating System (OS).
- 14I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16Adjust color settings by using the custom setting in the printer driver
- 17Change the printer driver settings (Windows/macOS)
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 19I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 20I cannot connect to the print server using my web browser. What should I do?
- 21How do I replace the Belt Unit?
- 22How do I install the Optional Tray Unit?
- 23When I print directly from the USB flash drive only an error page prints. What can I do?
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25Cannot print after a Windows 10 update (June 2020)
- 26Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 27I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 28I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30I cannot find some option in the Printing preferences. (For Windows)
- 31The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 32What is Brother iPrint&Scan?
- 33I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 34The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 35Supported models of Universal Printer Driver for BR-Script (PostScript language emulation)
- 36When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 37Is my Brother machine compatible with Windows Vista?
- 38The printer prints unexpectedly or it prints garbage.
- 39"JAM DUPLEX" error appears on the LCD. What should I do?
- 40"JAM REAR" error appears on the LCD. What should I do?
- 41"JAM INSIDE" error appears on the LCD. What should I do?
- 42"JAM TRAY1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 43"JAM MP TRAY" error appears on the LCD. What should I do?
- 44How can I clean the inside of the printer?
- 45I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 46Printouts have a curl or wave.
- 47Can I print from DOS applications?
- 48Replace the drum unit.
- 49What are the expected yields of the consumables?
- 50What is the unprintable area per page?