FAQs & Troubleshooting
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197 Results
- 1How do I replace the Belt Unit?
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Printouts have a curl or wave.
- 5How do I install additional memory?
- 6Cannot print after a Windows 10 update (June 2020)
- 7I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 11Printouts have a color misregistration.
- 12How do I replace the Waste toner box?
- 13Printouts have wrinkles.
- 14Replace the drum unit.
- 15Replace the toner cartridge
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Open the Status Monitor
- 18The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20How do I print a Test page?
- 21Print the Network Configuration List.
- 22When I print images, the quality is not good (Linux)
- 23I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25"Offline" appears on the Status Monitor.
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27Open the Control Panel (For Windows)
- 28The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 29Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 30Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 31Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 32Can I use AirPrint with my Brother machine?
- 33How to identify your Operating System (OS).
- 34Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 35The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 36When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 37I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 38I cannot print from my computer via USB.
- 39Change the printer driver settings (Windows/macOS)
- 40I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 41I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 42How do I clear the message "Print Unable 32" from the LCD display?
- 43What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 44Clear white lines or ribbing down the page on 2-sided(duplex) print.
- 45When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 46What kind of the USB Flash Memory Drive I can use?
- 47The color of printouts are not what I expected.
- 48Print a Printer Settings page
- 49Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 50How do I repack the printer?