FAQs & Troubleshooting
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172 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2How to identify your Operating System (OS).
- 3The paper is skewed when it's printed.
- 4Can I use non-Brother or third party supplies with the Brother machine?
- 5What driver package format is supported by my Linux distribution?
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 9When I print from Adobe® PhotoShop® with the BR-Script Printer Driver, the dark colors in the document are printed in Black. What can I do?
- 10How do I replace the Belt Unit?
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 13The printer prints unexpectedly or it prints garbage.
- 14How do I replace the Waste toner box?
- 15Replace the toner cartridge
- 16Adjust color settings by using the custom setting in the printer driver
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18The printer status is Offline or Paused.
- 19Cannot print after a Windows 10 update (June 2020)
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Install the built-in drivers (For Windows 8 and Windows 10)
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24Delete print jobs from the print queue.
- 25I cannot find some option in the Printing preferences. (For Windows)
- 26What is the difference between the toner cartridge and the drum unit?
- 27Can I print from or scan to Android™ Smartphone?
- 28I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 29"JAM DUPLEX" error appears on the LCD. What should I do?
- 30Can I print from DOS applications?
- 31Replace the drum unit.
- 32What is the BRAdmin Professional software used for?
- 33Print command (LPR) (Linux)
- 34What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 35How do I repack the printer?
- 36How do I replace the Belt Unit?
- 37To install the printer driver easily using a tool. (Linux)
- 38I want to print using CUPS while keeping SELinux enabled. (Linux)
- 39I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41What is the Network Shared printing?
- 42I cannot print from my computer via USB.
- 43Change the printer driver settings (Windows/macOS)
- 44When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 45How do I improve the gray color when printing a monochrome document in Color Mode?
- 46What kind of the USB Flash Memory Drive I can use?
- 47My Brother machine misfeeds paper.
- 48"JAM TRAY1", "JAM TRAY2" error message appears on the LCD. What should I do?
- 49Replace the drum unit.
- 50What are the expected yields of the consumables?