FAQs & Troubleshooting
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148 Results
- 1NO TONER
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 4PRINT OVERRUN
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 6JAM REAR
- 7"Offline" appears on the Status Monitor.
- 8What is Toner Continue Mode?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10I want to print using CUPS while keeping SELinux enabled. (Linux)
- 11All black
- 12The printer status is Offline or Paused.
- 13Install the built-in drivers (For Windows 8 and Windows 10)
- 14Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 15REPLACE DRUM
- 16REPLACE TONER
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19Can I print from or scan to Android™ Smartphone?
- 20Change the printer driver settings (Windows/macOS)
- 21NO PAPER T1
- 22Curl or wavy
- 23White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 24Can I use non-Brother or third party supplies with the Brother machine?
- 25Turn the Toner Save Mode on or off.
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27What driver package format is supported by my Linux distribution?
- 28Cannot print after a Windows 10 update (June 2020)
- 29My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 30I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 31Windows 10 Support Information
- 32Delete print jobs from the print queue.
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34TONER ENDED
- 35Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 36When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 37FRONT COVER OPEN or FUSER COVER OPEN
- 38JAM DUPLEX
- 39JAM INSIDE
- 40JAM TRAY 1
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42What is the printable area per page?
- 43Hollow print
- 44I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 45Paper size settings are unavailable when I print from OpenOffice (Linux)
- 46Print command (cupswrapper) (Linux)
- 47I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 48All print jobs are aborted and nothing is printed. (Linux)
- 49I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 50Large characters are printed incorrectly. (Linux)