FAQs & Troubleshooting
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148 Results
- 1NO PAPER T1
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3REPLACE TONER
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 6JAM TRAY 1
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 9JAM DUPLEX
- 10What driver package format is supported by my Linux distribution?
- 11I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 12What is Toner Continue Mode?
- 13Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 14FRONT COVER OPEN or FUSER COVER OPEN
- 15When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 18The printer prints unexpectedly or it prints garbage data.
- 19JAM REAR
- 20Can I print from DOS applications? What printer driver emulation can be used?
- 21What is the recommended paper?
- 22FUSER ERROR
- 23NO TONER
- 24Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 25Envelope creases
- 26Wrinkles or creases
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28Windows 10 Support Information
- 29JAM INSIDE
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31I cannot find some option in the Printing preferences. (For Windows)
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33DUPLEX DISABLED
- 34TONER LOW
- 35DRUM END SOON
- 36Curl or wavy
- 37Print on labels and envelopes from the manual feed slot.
- 38Pre-Required Procedures (Linux)
- 39The print speed is very slow when I use XML Paper Specification Printer Driver.
- 40Print on both sides of paper (Auto 2-sided/Duplex Printing for Mac OS X 10.4.11 or later users).
- 41Faint
- 42I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 43I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 44To install the printer driver easily using a tool. (Linux)
- 45Uninstall printer drivers (Linux)
- 46Open the Control Panel (For Windows)
- 47I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 48I cannot print from my computer via USB.
- 49Change the printer driver settings (Windows/macOS)
- 50TONER ENDED