FAQs & Troubleshooting
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165 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The printer status is Offline or Paused.
- 3What kind of paper can I use?
- 4I cannot find some option in the Printing preferences. (For Windows)
- 5Can I use AirPrint with my Brother machine?
- 6How to identify your Operating System (OS).
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Change the printer driver settings (Windows/macOS)
- 9I cannot print from the printer in a network-shared environment when using Windows XP SP2 32 bit or Windows Vista 32 bit. What can I do?
- 10How can I activate/deactivate the Toner Save Mode?
- 11What is the Network Shared printing?
- 12What driver package format is supported by my Linux distribution?
- 13Cannot print after a Windows 10 update (June 2020)
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15Delete print jobs from the print queue.
- 16I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 17I am using Windows Vista 64 bit. I cannot print from the printer in a network-shared environment. What can I do?
- 18The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 19Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 20I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003 IPP. What should I do?
- 21What is the recommended paper?
- 22Paper size settings are unavailable when I print from OpenOffice (Linux)
- 23I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 24The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 25I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 28The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 29Drum Life End Soon
- 30Black toner marks appear across the page.
- 31White lines appear across the page.
- 32Replace the drum unit.
- 33My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 34The downloaded driver's name is different from my machine's name. (Linux)
- 35The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37I am unable to print from a client PC to a printer on a print server. (Linux)
- 38I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 39To install the printer driver easily using a tool. (Linux)
- 40When printing with monochrome laser printer, the print position shifts. (Linux)
- 41Uninstall printer drivers (Linux)
- 42Windows 10 Support Information
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Protect your Brother machine against unauthorised access over the network
- 45Download a file from the "Downloads" section and save it to Windows 8 computer.
- 46Install the built-in drivers (For Windows 8 and Windows 10)
- 47Verify the Brother machine connected to the Wired Network (For Windows)
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 50I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.