FAQs & Troubleshooting
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165 Results
- 1The printer status is Offline or Paused.
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 4I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 5How can I change the printer settings?
- 6The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11I am using Windows. When I print a document, the printed page is blank. What should I do?
- 12Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 13Printouts have wrinkles or creases.
- 14When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 17The printer prints unexpectedly or it prints garbage.
- 18I cannot print from my computer via network. (For Macintosh)
- 19How can I print the pages in reverse page order in Windows?
- 20How do I change the length of time the machine will wait until it goes into Sleep Mode?
- 21Check the firmware version.
- 22Reprint the last print job. (For Windows users only)
- 23Printouts have a curl or wave.
- 24What can happen if the wrong paper is used in your machine.
- 25I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 26When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 27My Brother machine misfeeds paper.
- 28How can I clean the inside of the printer?
- 29What do the LED indications mean?
- 30Print on both sides of the paper.
- 31White spots appear in areas of dense black printing.
- 32I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 33I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Open the Status Monitor
- 37Use the Universal Printer Driver for PCL
- 38Can I use AirPrint with my Brother machine?
- 39How to identify your Operating System (OS).
- 40The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 41Change the printer driver settings (Windows/macOS)
- 42I cannot print from my computer via network. (For Windows)
- 43Lines appears across the page.
- 44Printouts are with gray background.
- 45What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 46What are the expected yields of the consumables?
- 47Reset the print server to the default factory settings
- 48Uninstall the printer drivers (For Windows)
- 49Print the Network Configuration List.
- 50How can I activate/deactivate the Toner Save Mode?