FAQs & Troubleshooting
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127 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The Toner LED is still on or flashing after replacing the toner cartridge, or the status monitor continues to display the message "Toner Low" or "Toner Life End".
- 3How can I change the printer settings?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Change the printer driver settings (Windows/macOS)
- 6My Brother machine misfeeds paper.
- 7What kind of paper can I use?
- 8The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10Does NC-2200w work with Windows Vista?
- 11When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 12Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 14White spots on black text and graphics or black spots appear at 75 mm (3.0 in.) intervals.
- 15I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 16Delete print jobs from the print queue.
- 17What is the printable area per page?
- 18How can I activate/deactivate the Toner Save Mode?
- 19Cannot print after a Windows 10 update (June 2020)
- 20Windows 10 Support Information
- 21The printer status is Offline or Paused.
- 22How do I reprint the last print job?
- 23When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 24Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 25Printouts have wrinkles or creases.
- 26White lines appear across the page.
- 27Replace the toner cartridge
- 28My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 29Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 30Open the Control Panel (For Windows)
- 31How can I install the Web BRAdmin on Windows Server 2003?
- 32The lights in my room flicker when the printer is warming up. I get a short electric surge when the printer is warming up to print the first page. The lights in my office or work flicker or dim when using the printer.
- 33The image is ghosted.
- 34Install the built-in drivers (For Windows 8 and Windows 10)
- 35I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37I cannot print from my computer via network. (For Windows)
- 38The paper is skewed when it's printed.
- 39The printer does not feed paper from the manual feed slot.
- 40When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 41The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 42Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 43Printouts have toner specks.
- 44I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 45I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 46How can I clean the corona wire of the drum unit?
- 47White spots appear in areas of dense black printing.
- 48Large characters are printed incorrectly. (Linux)
- 49How to identify your Operating System (OS).
- 50I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)