FAQs & Troubleshooting
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88 Results
- 1Delete print jobs from the print queue.
- 2Replace Drum
- 3Replace Toner
- 4No Paper
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7Jam Inside
- 8What do the LED indications mean?
- 9A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 10The Error LED is still on or flashing after I replace the drum unit with a new one.
- 11No Toner
- 12Out of Memory
- 13Service Call
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16What driver package format is supported by my Linux distribution?
- 17Cannot print after a Windows 10 update (June 2020)
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19"Offline" appears on the Status Monitor.
- 20Open the Control Panel (For Windows)
- 21How to identify your Operating System (OS).
- 22What is Toner Continue Mode?
- 23Can I print from or scan to Android™ Smartphone?
- 24No Drum
- 25The printer status is Offline or Paused.
- 26I'm having a problem with the print quality.
- 27Toner Low
- 28The printer is not printing or prints unexpectedly.
- 29When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 30Drum End Soon
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32Uninstall the Brother Software and Drivers (Windows)
- 33Turn the Toner Save Mode on or off.
- 34I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 35My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 36Print command (cupswrapper) (Linux)
- 37Uninstall printer drivers (Linux)
- 38Windows 10 Support Information
- 39Open the Status Monitor
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41What is the difference between the toner cartridge and the drum unit?
- 42I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 43I cannot print from my computer via USB.
- 44Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 45In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 46Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 47I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 48I cannot install the driver when using the Driver Install Tool. (Linux)
- 49Where can I download Brother iPrint&Scan application for Mac?
- 50The downloaded driver's name is different from my machine's name. (Linux)