FAQs & Troubleshooting
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- 1Downloading Optional Design Pattern Collection (My Collection Function)
- 2How to Activate an Accessory Kit* (Rhinestone, Emboss Kit, etc.) for the Cutting Machine.
- 3How to Activate the Calligraphy Kit
- 4Support OS Information about ScanNCut Link Plug-in for Adobe® Illustrator®
- 5How do I update the software of the cutting machine?
- 6Can the cutting machine make half cuts/kiss cuts?
- 7Cut a thin fabric for the quilt piece. (How to use the High Tack Adhesive Fabric Support Sheet.)
- 8What Should I do if the Machine cannot be Turned On Correctly? (Machine's LCD Touchscreen Display is not displayed correctly)
- 9E93001 appears on the computer screen.
- 10Data cannot be saved to the machine
- 11Data cannot be transferred even though the machine number has been input. (M5622201)
- 12How To Change the Registered Machine Number That Imports The Optional Pattern Collection (Ex. Disney Pattern and Calligraphy Pattern/Font)
- 13Can the Cutting mat or Scanning mat for the ScanNCut (CM series) be used in the ScanNCut DX (SDX series)?
- 14Can the cutting machine cut all materials automatically with the auto blade?
- 15N12001 appears on the computer screen.
- 16E02002 appears on the computer screen.
- 17Cut the fabric other than quilt pieces. (How to use the Iron-On Fabric Appliqué Contact Sheet.)
- 18The pattern transferred from the Artspira app does not appear on the screen of the machine
- 19Cutting with the Rotary Auto Blade [Video]
- 20Can different types of material be attached to the same mat for cutting?
- 21Can paper be cut with the thin fabric auto blade (beige)?
- 22E11006 appears on the computer screen.
- 23E00006 appears on the computer screen.
- 24Mat, Cutting Blade and Material Combinations
- 25Adjusting the Position of the Feed Roller
- 26M3124301 appears on the Artspira app screen.
- 27If the blade cuts through the mat, can tape, etc., be attached to the back so the mat can be reused?
- 28What should I do if the scanned and cut positions are misaligned?
- 29Data cannot be saved to a USB flash drive
- 30[Cutting machine users] The login ID displayed in the machine's settings screen (ID of "Machine Registration screen") is different from the CanvasWorkspace ID
- 31List of Error Messages for CanvasWorkspace (ErrSxx / NoteSxx)
- 32ErrS07 appears on the computer screen.
- 33Attaching the Material/Peeling Off the Material
- 34E03005 appears on the computer screen.
- 35How Do I Perform Trial Cutting for Roll Feeder? (Test Cut)
- 36Cutting data is not displayed in Roll Feeder.
- 37Can the cutting machine cut felt, leather and synthetic leather?
- 38Thin Fabric Auto Blade (Beige) [Video]
- 39How to Use the Enhanced Image Tracing on CanvasWorkspace for PC [Video]
- 40How to Activate a Premium Function on CanvasWorkspace for PC [Video]
- 41E12002 appears on the computer screen.
- 42E03004 appears on the computer screen.
- 43E02001 appears on the computer screen.
- 44How to use Standard Cut Blade Holder and Deep Cut Blade Holder
- 45List of Error Messages for CanvasWorkspace (Exxxxx / Nxxxxx)
- 46Cutting/Drawing by Tracing an Image
- 47Where can I purchase any consumables or options for Brother Cutting Machine?
- 48How to Calibrate the LCD Touchscreen Display
- 49When the mat is inserted, the attached material peels off.
- 50How to Use the Layer Panel [Video]