FAQs & Troubleshooting
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102 Results
- 1How to update your machine software by downloading the update file directly to your machine using a wireless network
- 2The embroidery design data cannot be transferred from PE-DESIGN 11 to the embroidery machine via the wireless network.
- 3How do I select or display patterns according to the embroidery frame size?
- 4The wireless network connection cannot be set up between the embroidery machine and the computer with PE-DESIGN 11.
- 5Tutorial videos on how to use the machine [Video instructions]
- 6M3124301 appears on the Artspira app screen.
- 7[Embroidery machine users] How to retrieve the data transferred from Artspira
- 8The embroidery design cannot be imported to the design page on PE-DESIGN 11 from the embroidery machine via the wireless network.
- 9How do I hoop the fabric in the embroidery frame?
- 10How do I retrieve the patterns from the machine’s memory?
- 11After selecting data, "Downloading" is displayed and the screen does not change to the next screen
- 12Upper thread breaks.
- 13How do I remove or attach the presser foot ?
- 14M5613201 appears on the Artspira app screen.
- 15Data cannot be saved to a USB flash drive
- 16The pattern transferred from the Artspira app does not appear on the screen of the machine
- 17M5541001 appears on the Artspira app screen.
- 18M4341001 appears on the Artspira app screen.
- 19"The authentication and encryption methods used by the selected wireless LAN access point/router are not supported by your machine." message appears on the LCD. What does it mean?
- 20How do I save the embroidery patterns in the machine’s memory?
- 21"Not enough available memory to save." message appears on the LCD. What does it mean?
- 22"Pattern extends to the outside of embroidery frame." message appears on the LCD. What does it mean?
- 23Where do I put the oil in my machine?
- 24"Cannot recognize the data for the selected pattern. The data may be corrupted." message appears on the LCD. What does it mean and how do I clear it?
- 25"The bobbin thread is almost empty." message appears on the LCD. What does it mean?
- 26"Preventive maintenance is recommended." ppears on the LCD.
- 27E96001 appears on the Artspira app screen.
- 28E92001 appears on the Artspira app screen.
- 29M4345001 appears on the Artspira app screen.
- 30Multiple data cannot be transferred to the machine at once
- 31There is no machine that can be transferred
- 32How to obtain and input PIN of machine
- 33How to connect your machine and transfer data to Artspira
- 34About the contents and data treated by Artspira app
- 35M4452001 appears on the Artspira app screen.
- 36M2513631 appears on the Artspira app screen.
- 37M2102501 appears on the Artspira app screen.
- 38M1332002 appears on the Artspira app screen.
- 39What should I do if my machine fails to connect to the wireless network and the connection becomes unstable?
- 40"The wireless setting is not activated." message appears on the LCD. What does it mean?
- 41How to find the security information (SSID and network key) for your home network
- 42Bobbin thread breaks
- 43"Cannot recognize the data for the selected pattern. The data may be corrupted. Please turn off the power and turn on again." message appears on the LCD. What does it mean?
- 44"Selected pattern field extends to the outside of the embroidery frame." message appears on the LCD. What does it mean?
- 45When the thread became tangled under the bobbin winder seat
- 46How do I set the bobbin ?
- 47How do I thread the machine (Threading the upper thread)?
- 48How do I wind the bobbin?
- 49"The USB media was changed. Do not change the USB media while it is being read." message appears on the LCD. What does it mean?
- 50"The carriage of the embroidery unit will move. Keep your hands etc. away from the carriage." message appears on the LCD. What does it mean?