FAQs & Troubleshooting
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152 Results
- 1I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 2What driver package format is supported by my Linux distribution?
- 3Wrinkles or creases
- 4Black lines down the page
- 5Drum End Soon
- 6Page skewed
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11Toner specks
- 12Replace Drum
- 13Hollow print
- 14I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18How to identify your Operating System (OS).
- 19Curled or wavy
- 20What is the recommended paper?
- 21I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 22Can I print from or scan to Android™ Smartphone?
- 23The printer status is Offline or Paused.
- 24My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 25When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 26Can I use voice mail on the same line as my Brother machine?
- 27Toner Low or Prepare New Toner Cartridge
- 28When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 29White lines down the page
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31"Offline" appears on the Status Monitor.
- 32Delete the faxes stored in my Brother machine's memory.
- 33Set up a Group for Broadcasting faxes.
- 34Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 35I cannot install the driver when using the Driver Install Tool. (Linux)
- 36Pre-Required Procedures (Linux)
- 37A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 38Delete print jobs from the print queue.
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40What is the difference between the toner cartridge and the drum unit?
- 41What is Toner Continue Mode?
- 42The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 43How do I know which receive mode to select?
- 44I cannot print from my computer via USB.
- 45Print Unable or Print Unable XX
- 46How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 47No Paper
- 48I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 49Print a report that will show a listing of faxes I sent and received.
- 50What is Distinctive Ring and how do I program it?