FAQs & Troubleshooting
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165 Results
- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2I cannot print using FLe tape and get an error message.
- 3P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 4I cannot establish a connection using Wireless Direct.
- 5Where can I find my Brother printer's serial number?
- 6When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 7Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 8I cannot print using a HSe cassette.
- 9How do I transfer label templates with P-touch Transfer Express?
- 10Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 11When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 12How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 13Where can I find the IP addresses of my computer and the printer?
- 14Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 15(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 16How do I connect my printer via Wi-Fi®?
- 17How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 18If I receive a telephone call or text message during printing, can I continue to print? (iPrint&Label)
- 19(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 20How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 21How to insert a tube
- 22How to insert a ribbon cassette
- 23How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 24Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 25How to install the rechargeable Li-ion battery (optional)
- 26How to create serialized tubes / labels
- 27How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 28(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 29Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 30Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 31How to open the Devices and Printers window
- 32Can I check the printer's usage log?
- 33Where can I find the printer's network settings, such as IP address?
- 34Poor print quality when printing on narrow labels. (iPrint&Label)
- 35I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 36Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 37How do I uninstall the printer driver?
- 38Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 39What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 40How do I reset network setting?
- 41My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 42How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 43How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 44The display remains blank after the power is turned on.
- 45How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 46How to create serialized (Simultaneous) tubes / labels
- 47Can I create numerically serialized tubes / labels?
- 48How to use Auto Power-Off Time
- 49The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 50How do I create a label using a template? (P-touch Editor 5.x for Windows)