FAQs & Troubleshooting
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112 Results
- 1When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 2I cannot print using a HSe cassette.
- 3The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 4I cannot print using FLe tape and get an error message.
- 5How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 6How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 7How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 8How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 9My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 10Using the Device Settings (for Windows)
- 11I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 12How do I clean / maintain my printer?
- 13The tape does not cut well.
- 14Which printing modes are available?
- 15How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 16The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 17I cannot print after updating the firmware or font data.
- 18Where can I find my Brother printer's serial number?
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 21What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 22Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 23My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 24P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 25How to create numerically serialized tubes / labels
- 26High resolution or high speed printing was specified, but an error occurred and printing could not be completed.
- 27Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 28The tape color is not recognized. I get the error message "Tape color not recognized" when I install a tape cassette in the printer.
- 29How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 30How to transfer a template to the printer from Cable Label Tool
- 31I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 32How to open the Devices and Printers window
- 33How to insert a tube
- 34How to insert a ribbon cassette
- 35What options are available for label / tube feeding and cutting?
- 36The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 37The top and base layers of the laminated tape are misaligned.
- 38Power Supply
- 39Getting ready to use your printer.
- 40What do the indicator lights mean?
- 41Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 42How to install Brother software on a computer not connected to the Internet
- 43The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 44The tube is not cut completely.
- 45How to insert a tape cassette
- 46Can I check the printer's usage log?
- 47The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 48How to delete the registry information and files related to the printer driver
- 49How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 50How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)