FAQs & Troubleshooting
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141 Results
- 1How do I transfer label or slip templates?
- 2Where can I download the latest P-touch Editor for Mac?
- 3Where can I find my Brother printer's serial number?
- 4My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 5The tape does not cut well.
- 6I cannot print using a HSe cassette.
- 7How to identify your Operating System (OS) for Windows or Mac
- 8P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 9How do I set cut options and what features are they?
- 10Open LBX files created in P-touch Editor in Pro Label Tool
- 11I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 12What Android™ mobile application can I use?
- 13I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 14My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 15When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 16How to create serialized labels (Pro Label Tool)
- 17What is the compatible barcode protocol? (iPrint&Label)
- 18Can I change the barcode protocol inside the templates? (iPrint&Label)
- 19Which brands of Ni-MH rechargeable batteries do you recommend?
- 20The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 21I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 22How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 23How to open the Devices and Printers window
- 24When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 25Can I create a label with time&date? (iPrint&Label)
- 26The tape got jammed or stuck in the printer.
- 27Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 28Where can I download Brother iPrint&Label? (iPrint&Label)
- 29How do I uninstall the printer driver?
- 30The top and base layers of the laminated tape are misaligned.
- 31How to delete the registry information and files related to the printer driver
- 32How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 33How do I print multiple lines and how many lines can I print?
- 34How do I clear the display?
- 35The driver downloaded from the website cannot be installed.
- 36How do I reset the machine to the default settings?
- 37I cannot print large characters on the heat shrink tube HSe 3:1.
- 38I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 39Installing a CA certificate
- 40Can my printer use TZ/TZe tapes?
- 41I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 42The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 43I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 44Can I change the barcode settings like barocde size? (iPrint&Label)
- 45"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 46Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 47How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 48The fabric tape became detached after washing.
- 49I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 50The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
