FAQs & Troubleshooting
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140 Results
- 1I cannot print using a HSe cassette.
- 2Where can I find my Brother printer's serial number?
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4How do I set cut options and what features are they?
- 5When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 6How to create serialized labels (Pro Label Tool)
- 7When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 8Printing is not possible. (USB connection)
- 9I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 10I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 11How to identify your Operating System (OS) for Windows or Mac
- 12Where can I download the latest P-touch Editor for Mac?
- 13What Android™ mobile application can I use?
- 14P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 15How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 16How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 17I cannot print large characters on the heat shrink tube HSe 3:1.
- 18Open LBX files created in P-touch Editor in Pro Label Tool
- 19What iOS mobile application can I use?
- 20Can I change the barcode settings like barocde size? (iPrint&Label)
- 21Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 22Can I use the app with my iPad? (iPrint&Label)
- 23I want my printer to use less tape for each label. (P-touch Editor 5.x)
- 24How do I change the character size?
- 25Poor print quality when printing on narrow labels. (iPrint&Label)
- 26Where can I download Brother iPrint&Label? (iPrint&Label)
- 27Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 28How do I type an uppercase letter?
- 29I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 30I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.
- 31Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 32Which brands of Ni-MH rechargeable batteries do you recommend?
- 33"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 34How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 35The top and base layers of the laminated tape are misaligned.
- 36(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 37How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 38(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 39How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 40I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 41How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 42I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44What is the compatible barcode protocol? (iPrint&Label)
- 45Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 46I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 47The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 48How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 49How do I print multiple lines and how many lines can I print?
- 50My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)