FAQs & Troubleshooting
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63 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2OCR feature does not work.
- 3What driver package format is supported by my Linux distribution?
- 4I cannot scan from the bundled application (Presto! BizCard or PageManager). (Macintosh)
- 5Duplex scanning cannot be performed.
- 6My scanner gets warm.
- 7Cannot find the scanner (Error Code 2019: Initialization Failed)
- 8Loading the Carrier Sheet.
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I crop the edge of documents scanned using the Carrier Sheet? (Windows)
- 11I have upgraded my Macintosh to OS X 10.9, and now I cannot scan using the Image Capture software.
- 12I do not have or lost the black and white calibration sheet.
- 13Paper suitable for scanning
- 14How to identify your Operating System (OS).
- 15Operation system return error
- 16Delete a network scanner entry. (Linux)
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18Uninstall the Button Manager (Windows).
- 19The scan speed is too slow.
- 20My scanned images have black lines running through them, blank spaces, or just overall bad quality.
- 21I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 22Configure the Scan to Email Feature (Linux)
- 23Install Presto!® BizCard® onto Windows 10.
- 24Can I crop the edge of documents scanned using the carrier sheet? (Macintosh)
- 25The file size is too large.
- 26Change the image settings. (Using DSmobileCapture)
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28My scanner is connected but it will not feed my document or do anything else.
- 29I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31Important points for specifying the scan area (Linux)
- 32Check the firmware version.
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34Which DS scanners support the WIA, ICA, TWAIN and SANE scanning interfaces?
- 35Install PaperPort™ 12SE onto Windows 10.
- 36The scan quality is poor.
- 37My computer does not recognize the scanner when it is connected via the USB cable.
- 38Driver busy
- 39Calibrate your scanner.
- 40When I press "Scan" in my scanning software, an error message appears: "Please install scanner" or "The scan was aborted because the scanner is not powered on or not connected properly".
- 41Scan using XSane or GIMP (Linux)
- 42The scanned documents are put into the incorrect order. (macOS)
- 43Uninstall the scanner driver. (Linux)
- 44Uninstall Scan-key-tool. (Linux)
- 45Pre-Required Procedures (Linux)
- 46Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 47I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 48The scanned image is skewed.
- 49Uninstall the scanner drivers (OS X 10.10 or greater).
- 50Clean the inside of the machine.