FAQs & Troubleshooting
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187 Results
- 1Paper Size Mismatch / Size Mismatch
- 2(Video) Fill the ink tanks
- 3Refill Ink
- 4My Brother machine could not be found over the network when I installed drivers on my computer.
- 5Printer Jam or Paper Jam
- 6(Video) Load A4/Letter papers
- 7(Video) Load Paper in the Multi‑purpose Tray (MP Tray)
- 8Load Paper in the Multi‑purpose Tray (MP Tray)
- 9Clean the Print Head from Your Brother Machine
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11The printer status is Offline or Paused.
- 12My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 13Ink Low
- 14Brother iPrint&Scan cannot find my Brother machine (macOS)
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16How to identify your Operating System (OS).
- 17Cannot Print XX or Print Unable XX
- 18Print the Network Configuration Report
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 21(Video) Set up your Brother machine
- 22Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 23Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 24What driver package format is supported by my Linux distribution?
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Install the Brother iPrint&Scan application (for mobile device)
- 27Change the printer driver settings (Windows)
- 28I cannot print using my Brother machine on a wired network (Windows/macOS)
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 31Delete print jobs from the print queue.
- 32Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 33Set the Date and Time
- 34Paper is Jammed Inside and in the Multi-purpose Tray (Paper Jam/Jam E Inside/MP)
- 35Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 37Document Jam
- 38I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 39Other Problems
- 40I cannot print on a wireless (Wi-Fi) network (Windows)
- 41Access Web Based Management
- 42Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 43Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 44No Paper / No Paper Fed / No Paper T1 / No Paper MP
- 45Cover is Open
- 46Improve poor print quality.
- 47Reset the Network Settings to Factory Default
- 48Clean the Paper Pick-up Rollers
- 49I cannot print full-page photos or images using Email Print.
- 50I cannot install Brother drivers on Debian 10 or later (Linux)