FAQs & Troubleshooting
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184 Results
- 1Refill Ink
- 2Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 3Printer Jam or Paper Jam
- 4Document Jam
- 5Ink Low
- 6Cannot Print XX or Print Unable XX
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8I cannot find some option in the Printing preferences. (For Windows)
- 9My Brother machine could not be found over the network when I installed drivers on my computer.
- 10How to identify your Operating System (OS).
- 11"Offline" appears on the Status Monitor. (Windows)
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13I cannot print on a wireless (Wi-Fi) network (Windows)
- 14Reset Your Machine
- 15What is the default password for my Brother machine?
- 16Check ink level, then press [OK]
- 17I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 18(Video) Load A4/Letter papers
- 19Brother iPrint&Scan cannot find my Brother machine (macOS)
- 20(Video) Set up your Brother machine
- 21Wireless setup is requesting a WPS PIN to complete the setup
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 23Install the Brother iPrint&Scan application (for mobile device)
- 24Add your Brother machine with AirPrint (macOS)
- 25Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 26Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 27Clean the Print Head from Your Brother Machine
- 28I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 29Other Problems
- 30Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 31Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 32(Video) Fill the ink tanks
- 33Load Paper in the Manual Feed Slot
- 34Where can I download Brother iPrint&Scan application for Mac?
- 35Set up your Brother machine on a wireless network (Windows/macOS)
- 36Printing/ Scanning with a mobile device
- 37Paper Size Mismatch / Size Mismatch
- 38Print using only the black ink tank when the Color tanks have run out.
- 39Cover is Open
- 40Open the Control Panel (For Windows)
- 41I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 42Load Documents in the Automatic Document Feeder (ADF)
- 43Sleep
- 44Paper is Jammed in the Machine when using the Standard Paper Tray (Paper Jam)
- 45Document is Jammed in the Top of the ADF Unit
- 46(Video) Load Envelopes
- 47What is Brother iPrint&Scan?
- 48Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49(Video) How to Email Print
- 50Update your machine's firmware using Brother iPrint&Scan (Android/iOS)