FAQs & Troubleshooting
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184 Results
- 1Refill Ink
- 2Printer Jam or Paper Jam
- 3Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 4Document Jam
- 5Ink Low
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7Cannot Print XX or Print Unable XX
- 8My Brother machine could not be found over the network when I installed drivers on my computer.
- 9How to identify your Operating System (OS).
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Check ink level, then press [OK]
- 12(Video) Load A4/Letter papers
- 13I cannot find some option in the Printing preferences. (For Windows)
- 14Reset Your Machine
- 15Brother iPrint&Scan cannot find my Brother machine (macOS)
- 16Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 17"Offline" appears on the Status Monitor. (Windows)
- 18Load Paper in the Manual Feed Slot
- 19Set up your Brother machine on a wireless network (Windows/macOS)
- 20What is Brother iPrint&Scan?
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 22Wireless setup is requesting a WPS PIN to complete the setup
- 23Other Problems
- 24Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 25Paper Size Mismatch / Size Mismatch
- 26(Video) Set up your Brother machine
- 27Cover is Open
- 28(Video) How to Email Print
- 29I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 30Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 31Printing/ Scanning with a mobile device
- 32Cannot Scan XX or Unable to Scan XX
- 33No Paper / No Paper Fed / No Paper T1
- 34What is the default password for my Brother machine?
- 35Add your Brother machine with AirPrint (macOS)
- 36Check the Print Quality
- 37Change the printer driver settings (Windows)
- 38Paper is Jammed in the Machine when using the Standard Paper Tray (Paper Jam)
- 39Open the Control Panel (For Windows)
- 40I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 41What driver package format is supported by my Linux distribution?
- 42Install the Brother iPrint&Scan application (for mobile device)
- 43(Video) Load Envelopes
- 44Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 45I cannot print full-page photos or images using Email Print.
- 46I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 47Sleep
- 48(Video) Update the Driver or Firmware for your Brother machine
- 49I cannot print on a wireless (Wi-Fi) network (Windows)
- 50(Video) Fill the ink tanks