FAQs & Troubleshooting
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236 Results
- 1Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 2Paper Jam
- 3Ink Box Full / InkBox Full
- 4Document Jam
- 5(Video) Load A4/Letter paper
- 6Ink Low
- 7"Offline" appears on the Status Monitor.
- 8Print as a Poster (Windows®)
- 9No Paper / No Paper Fed
- 10The printer status is Offline or Paused.
- 11Refill Ink
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13Brother iPrint&Scan cannot find my Brother machine (macOS)
- 14Set up a Brother machine and your mobile device on a wireless network
- 15I cannot print using my Brother machine on a wireless network (Mac)
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17Unable to Print XX
- 18Setup a Brother machine on a wireless (Wi-Fi) network.
- 19(Video) Update the Driver or Firmware for your Brother machine
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21(Video) Fill the ink tanks
- 22Add your Brother machine with AirPrint (macOS)
- 23High Temperature
- 24Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 27Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 28The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 29(Video) Unpack your Brother machine
- 30Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 31Protect your Brother machine against unauthorised access over the network
- 32How to identify your Operating System (OS).
- 33What driver package format is supported by my Linux distribution?
- 34I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 35(Video) Connect telephone line and power cords
- 36What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 37Print on Both Sides of the Paper Manually (Manual 2-sided Printing).
- 38Set up your Brother machine on a wireless network.
- 39I cannot print on a wireless (Wi-Fi) network (Windows)
- 40Check the Print Quality
- 41Printing/ Scanning with a mobile device
- 42What is Brother iPrint&Scan?
- 43Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 44Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 45Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 46The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 47My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49Can third party ink be used to refill the ink tanks?
- 50Improve poor print quality.