FAQs & Troubleshooting
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232 Results
- 1(Video) Load A4/Letter paper
- 2Paper Jam
- 3Refill Ink
- 4No Paper Fed
- 5Wireless setup is requesting a WPS PIN to complete the setup
- 6Load paper in the paper tray
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9Ink Low
- 10Unable to Print 3X
- 11I cannot print using my Brother machine on a wireless network (Windows)
- 12How to identify your Operating System (OS).
- 13Ink Box Full / InkBox Full
- 14Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 15How do I know which side up my photo paper should be in the tray?
- 16Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19(Video) Fill the ink tanks
- 20What is Brother iPrint&Scan?
- 21Where is the USB port on the machine?
- 22I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 23(Video) Load an Envelope
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25I still receive the error message "Paper Jam" after I removed the jammed paper.
- 26I cannot make borderless prints.
- 27Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 28Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 29"Offline" appears on the Status Monitor.
- 30Load envelopes
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 33Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 34Unable to Print XX
- 35The printer status is Offline or Paused.
- 36Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 37Cover is Open
- 38The scanner cover support has come off. (With Video Instructions)
- 39When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 40Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 41Unable to Scan AX
- 42"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 43Connect your Brother machine to your mobile device via a wireless router or access point.
- 44(Video) Connect the cords
- 45Unable to Print 7X
- 46Unable to Print 5X
- 47Can I print from and scan to iPhone, iPod touch and iPad?
- 48I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 49One or more of my colors are not printing (blank).
- 50When I print, the pages are smudged with ink.