FAQs & Troubleshooting
![]() |
Popular |
232 Results
- 1(Video) Load A4/Letter paper
- 2Refill Ink
- 3Paper Jam
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5No Paper Fed
- 6Wireless setup is requesting a WPS PIN to complete the setup
- 7Load paper in the paper tray
- 8I cannot print using my Brother machine on a wireless network (Windows)
- 9Ink Low
- 10(Video) Fill the ink tanks
- 11What is Brother iPrint&Scan?
- 12Unable to Print 3X
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14I still receive the error message "Paper Jam" after I removed the jammed paper.
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17How do I know which side up my photo paper should be in the tray?
- 18Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 19Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 20I cannot find some option in the Printing preferences. (For Windows)
- 21Load envelopes
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 24I cannot make borderless prints.
- 25How to identify your Operating System (OS).
- 26Where is the USB port on the machine?
- 27The printer status is Offline or Paused.
- 28Cover is Open
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Ink Box Full / InkBox Full
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33One or more of my colors are not printing (blank).
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 36"Offline" appears on the Status Monitor.
- 37Unable to Print XX
- 38When I print, the pages are smudged with ink.
- 39Improve poor print quality.
- 40The scanner cover support has come off. (With Video Instructions)
- 41Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 42(Video) Load an Envelope
- 43Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 44Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 45Unable to Scan AX
- 46Unable to Print 5X
- 47Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 48I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 49What is the recommended paper?
- 50Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)