FAQs & Troubleshooting
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171 Results
- 1Install the Brother iPrint&Scan application (for mobile device)
- 2Printer Jam or Paper Jam
- 3Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 4Error and Maintenance LED Indications
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 7(Video) Load A4/Letter papers
- 8Refill Ink
- 9(Video) Fill the ink tanks
- 10How to identify your Operating System (OS).
- 11I cannot connect my machine to a Windows 11 computer via USB.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Check the ink level and then press [Stop]
- 14I cannot print on a wireless (Wi-Fi) network (Windows)
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16(Video) Set up your Brother machine
- 17No Paper / No Paper Fed
- 18Reset Your Machine
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 20Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 21(Video) Change the Copy Shortcut button settings
- 22Check the remaining ink or toner level (Linux)
- 23I get a TS error when trying to print on a wireless network.
- 24Check the Print Alignment from Your Brother Machine
- 25Check the Print Quality
- 26When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 27(Video) When I print photos, the color quality is not good.
- 28What is the recommended paper?
- 29Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 30Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 31(Video) How to Email Print
- 32Where can I download Brother iPrint&Scan application for Mac?
- 33(Video) Load Envelopes
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 36The scanning speed is slow when scanning from my machine. (Windows)
- 37I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 38I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 39I cannot print full-page photos or images using Email Print.
- 40I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 41I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 42Can I send a print job to multiple machine email addresses using Email Print?
- 43Configure and use the Scan Key Tool (Linux)
- 44The driver installation finished successfully but I cannot print. (Linux)
- 45Wireless setup is requesting a WPS PIN to complete the setup
- 46I installed scan-key-tool, but it does not work. (Linux)
- 47Important points for specifying the scan area (Linux)
- 48Update the Driver or Firmware for your Brother machine
- 49Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 50Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.