FAQs & Troubleshooting
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170 Results
- 1Paper Jam
- 2Ink Low
- 3How to identify your Operating System (OS).
- 4Refill Ink
- 5I cannot find some option in the Printing preferences. (For Windows)
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7(Video) Load A4/Letter paper
- 8Unable to Print XX
- 9Paper Size Mismatch / Size Mismatch
- 10Reset Your Brother Machine
- 11"Offline" appears on the Status Monitor.
- 12Clean the Print Head from Your Brother Machine
- 13Brother iPrint&Scan cannot find my Brother machine (macOS)
- 14(Video) Fill the ink tanks
- 15The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 16Ink Box Full / InkBox Full
- 17Change the printer driver settings (Windows/macOS)
- 18Save Scanned Data to a Folder as a PDF File
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20I cannot make borderless prints.
- 21Loading paper in the manual feed slot.
- 22Open the Control Panel (For Windows)
- 23I cannot print from my computer via USB.
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Where can I download Brother iPrint&Scan application for Mac?
- 26Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 27Check the Print Quality
- 28The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 29(Video) Unpack your Brother machine
- 30(Video) Connect telephone line and power cords
- 31(Video) Load an Envelope (Manual Feed Slot)
- 32Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 33The printer status is Offline or Paused.
- 34Out of Memory
- 35My machine does regular cleaning cycles in the night. How can I correct this?
- 36I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 37I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 38Cannot print after a Windows 10 update (June 2020)
- 39Important points for specifying the scan area (Linux)
- 40(Video) Update the Driver or Firmware for your Brother machine
- 41Load Documents on the Scanner Glass
- 42The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 43Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 44Cover is Open
- 45Can third party ink be used to refill the ink tanks?
- 46Why is it necessary for my machine to go through regular cleaning cycles?
- 47When choosing grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 48Where is the USB/Ethernet port on the machine?
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)