FAQs & Troubleshooting
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Popular |
175 Results
- 1Paper Jam
- 2Ink Low
- 3Refill Ink
- 4I still receive the error message "Paper Jam" after I removed the jammed paper.
- 5No Paper Fed
- 6Ink Box Full / InkBox Full
- 7Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 8"Offline" appears on the Status Monitor.
- 9Can third party ink be used to refill the ink tanks?
- 10One or more of my colors are not printing (blank).
- 11I cannot find some option in the Printing preferences. (For Windows)
- 12Unable to Print 3X
- 13Load paper in the paper tray
- 14How to identify your Operating System (OS).
- 15Unable to Scan AX
- 16Unable to Print 5X
- 17(Video) Load A4/Letter paper
- 18Print using only the black ink tank when the Color tanks have run out.
- 19Delete print jobs from the print queue.
- 20Unable to Print XX
- 21The printer status is Offline or Paused.
- 22I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 23(Video) Connect the cords
- 24I cannot save a file downloaded from the Brother support website (For Windows)
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26The scanner cover support has come off. (With Video Instructions)
- 27Wrong Paper Size / Wrong Paper
- 28Out of Memory
- 29Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 32Cover is Open
- 33Why do the color ink tanks run out of ink even though I never or rarely print in color?
- 34(Video) Load an Envelope
- 35The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 36Can I print from or scan to Android™ Smartphone?
- 37I cannot print from my computer via USB.
- 38Load envelopes
- 39I cannot install the printer driver or print in Windows 11.
- 40I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 41Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 42High Temperature
- 43Improve poor print quality.
- 44What is the recommended paper?
- 45Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 46To install the printer driver easily using a tool. (Linux)
- 47When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 48(Video) Set up your Brother machine
- 49Unable to Print 7X
- 50Locate files scanned with ControlCenter2 (For Macintosh)
