FAQs & Troubleshooting
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174 Results
- 1Paper Jam
- 2Ink Low
- 3I still receive the error message "Paper Jam" after I removed the jammed paper.
- 4Refill Ink
- 5No Paper Fed
- 6(Video) Load A4/Letter paper
- 7Cover is Open
- 8Unable to Print 3X
- 9How to identify your Operating System (OS).
- 10Unable to Print 5X
- 11Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 12What is the recommended paper?
- 13Ink Box Full / InkBox Full
- 14Wrong Paper Size / Wrong Paper
- 15"Offline" appears on the Status Monitor.
- 16Load envelopes
- 17I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 18When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20(Video) Connect the cords
- 21(Video) Fill the ink tanks
- 22(Video) Load an Envelope
- 23Delete print jobs from the print queue.
- 24I cannot find some option in the Printing preferences. (For Windows)
- 25Unable to Print XX
- 26Load paper in the paper tray
- 27How do I know which side up my photo paper should be in the tray?
- 28Open the Control Panel (For Windows)
- 29I cannot print from my computer via USB.
- 30Change the printer driver settings (Windows/macOS)
- 31The printer status is Offline or Paused.
- 32Improve poor print quality.
- 33When I print photos, the color quality is not good.
- 34I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36What driver package format is supported by my Linux distribution?
- 37"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 38The scanner cover support has come off. (With Video Instructions)
- 39Install the built-in drivers (For Windows 8 and Windows 10)
- 40Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 41Print using only the black ink tank when the Color tanks have run out.
- 42Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 43The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 44Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 45When I print images, the quality is not good (Linux)
- 46Where can I download Brother iPrint&Scan application for Mac?
- 47Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 48How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 49I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 50After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.