FAQs & Troubleshooting
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307 Results
- 1(Video) Load A4/Letter paper
- 2Print as a Poster (Windows®)
- 3(Video) Unpack your Brother machine
- 4I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 5Curled or wavy
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Use a Macro from Your Computer (Windows®)
- 8Use Universal Print (Mac)
- 9The printer status is Offline or Paused.
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 14(Video) Update the Driver or Firmware for your Brother machine
- 15Import a Certificate and Private Key
- 16Print on Both Sides of the Paper (Macintosh)
- 17Protect your Brother machine against unauthorised access over the network
- 18Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 19I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 20Set up a Scan to Network Profile
- 21Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 222-sided Disable or 2-sided Disabled
- 23White spots or black spots at 94 mm (3.7 in.) intervals
- 24Document Jam
- 25Paper is Jammed inside the Machine
- 26Paper is Jammed in the Paper Tray
- 27Wrinkles or creases
- 28White lines, bands or ribbing across the page
- 29Gray background
- 30Image skewed
- 31Hollow print
- 32The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 33Unpack your Brother machine
- 34I cannot connect my machine to a Windows 11 computer via USB.
- 35I cannot find some options in the Print dialog box (macOS 11 or later)
- 36How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 37Load and Print on Envelopes Using the MP Tray
- 38What kind of envelopes and labels are recommended for printing?
- 39Combine multiple scanned documents into a single file with PaperPort™
- 40Delete print jobs from the print queue.
- 41Copy an ID Card
- 42Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 43What is AirPrint?
- 44How to identify your Operating System (OS).
- 45Setting up the Web icon (Brother Web Connect) function.
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47Secure Print (Macintosh)
- 48Drum End Soon
- 49Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 50Toner specks