FAQs & Troubleshooting
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193 Results
- 1Load paper in the paper tray
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3Replace Ink
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5How do I know which side up my photo paper should be in the tray?
- 6Can I use AirPrint with my Brother machine?
- 7What driver package format is supported by my Linux distribution?
- 8How do I load envelopes into my machine?
- 9When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12Make my copied images lighter or darker.
- 13When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or your machine does not support it." appears.
- 14Scan and save a document in PDF format (Scan to File)
- 15Print using only the black ink cartridge when the Color cartridges have run out.
- 16Cover is Open
- 17Paper Jam
- 18I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 19Change the printer driver settings (Windows/macOS)
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 21Is there a way to view how much ink is remaining?
- 22I still receive the error message "Paper Jam" after I removed the jammed paper.
- 23How to identify your Operating System (OS).
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25One or more of my colors are not printing (blank). What can I do?
- 26Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 27Where is the USB port on the machine?
- 28Set the date and time
- 29Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 30Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 31I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 32Large characters are printed incorrectly. (Linux)
- 33The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 34Locate files scanned with ControlCenter2 (For Macintosh)
- 35Can third party ink be used to refill the ink cartridges?
- 36When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 37Can I print directly onto DVDs or CDs?
- 38My machine does regular cleaning cycles in the night. How can I correct this?
- 39When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 40"Offline" appears on the Status Monitor.
- 41I cannot find some option in the Printing preferences. (For Windows)
- 42The printer status is Offline or Paused.
- 43Which E-mail packages are compatible with ControlCenter3?
- 44Where can I find my Brother machine's serial number?
- 45I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 46Configure the Scan to Email Feature (Linux)
- 47"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49Can I print from or scan to Android™ Smartphone?
- 50Where can I find the ink cartridges for my new Brother machine?