FAQs & Troubleshooting
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242 Results
- 1After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Improve poor print quality.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Ink Low
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7Replace Ink
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12"Offline" appears on the Status Monitor.
- 13Printing/ Scanning with a mobile device
- 14Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 15No Paper Fed
- 16I cannot print using my Brother machine on a wireless network (Windows)
- 17Load paper in the paper tray
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 20Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 21I cannot make borderless prints.
- 22I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 23Unable to Print 3X
- 24High Temperature
- 25Unable to Print XX
- 26I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 27What is the recommended paper?
- 28Load envelopes
- 29Set up your Brother machine on a wireless network.
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 32Add your Brother machine with AirPrint (macOS)
- 33The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 34Wireless setup is requesting a WPS PIN to complete the setup
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 37The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 38Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 39Print a web page from iPrint&Scan when using an Android™ mobile device.
- 40The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 41Unable to Scan AX
- 42Low Temperature
- 43Can I print from or scan to Android™ Smartphone?
- 44The edge of glossy paper is smudged.
- 45Change the printer driver settings (Windows/macOS)
- 46I am sharing my Brother machine. I can print but cannot scan.
- 47Can I print directly onto DVDs or CDs?
- 48Cannot Detect
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
