FAQs & Troubleshooting
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183 Results
- 127/08/2024Where can I download Brother iPrint&Scan application for Mac?
- 201/08/2024Paper Jam
- 304/07/2024Scan a document using Brother iPrint&Scan. (macOS only)
- 405/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 531/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 617/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 710/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 827/06/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 927/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1006/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 1106/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 1201/06/2023Delete print jobs from the print queue.
- 1316/05/2023I cannot print from my computer via USB.
- 1407/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 1527/03/2023"Offline" appears on the Status Monitor.
- 1627/03/2023Change the printer driver settings (Windows/macOS)
- 1727/03/2023The printer status is Offline or Paused.
- 1824/03/2023Open the Status Monitor
- 1917/03/2023Open the "Scanners and Cameras" and Properties.
- 2015/02/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2114/02/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 2214/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2319/12/2022Cannot Detect Ink Volume
- 2419/12/2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 2519/12/2022Can third party ink be used to refill the ink cartridges?
- 2613/12/2022How to identify your Operating System (OS).
- 2713/12/2022Is there a way to view how much ink is remaining?
- 2826/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 2931/08/2022After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 3030/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3122/08/2022Configure the Scan to Email Feature (Linux)
- 3209/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3326/07/2022Configure and use the Scan Key Tool (Linux)
- 3419/07/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 3523/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3620/06/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 3709/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3820/04/2022Uninstall the Brother Software and Drivers (Windows)
- 3914/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4007/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 4101/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 4201/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4324/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 4424/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4517/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4610/11/2021Open the Control Panel (For Windows)
- 4712/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 4822/03/2021Low Temperature
- 4922/02/2021A mouse pointer keeps focusing on the Brother Status Monitor appearing on the PC desktop while I'm using or launching other applications.
- 5029/12/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.