FAQs & Troubleshooting
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253 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2JAM TRAY 1
- 3What is Brother iPrint&Scan?
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5Can I print from or scan to Android™ Smartphone?
- 6No Paper
- 7Protect your Brother machine against unauthorised access over the network
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 10What driver package format is supported by my Linux distribution?
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12Document Jam
- 13JAM DUPLEX
- 14JAM INSIDE
- 15Poor fixing
- 16My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 17Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 18Check Connection
- 19The printer status is Offline or Paused.
- 20Curled or wavy
- 21REPLACE DRUM
- 22When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 23Replace Toner
- 24Page skewed
- 25Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 26Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 27Toner Low or Prepare New Toner Cartridge
- 28Envelope creases
- 29What is the recommended paper?
- 30Turn the Toner Save mode on or off
- 31Configure the Scan to Email Feature (Linux)
- 32When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34"Offline" appears on the Status Monitor.
- 35Can I use AirPrint with my Brother machine?
- 36Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 37What is Toner Continue Mode?
- 38The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40Print Unable
- 41Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 42White lines down the page
- 43Possible solutions for print quality issues
- 44I cannot find some option in the Printing preferences. (For Windows)
- 45Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 46Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 47I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 48Drum Stop
- 49NO TONER
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.