FAQs & Troubleshooting
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201 Results
- 1Size mismatch
- 2I cannot save a file downloaded from the Brother support website (For Windows)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4JAM INSIDE
- 5Wrinkles or creases
- 6REPLACE DRUM
- 7Print Unable
- 8Drum Stop
- 9MANUAL FEED
- 10Check Connection
- 11CARTRIDGE ERROR
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13Toner Low or Prepare New Toner Cartridge
- 14Drum End Soon
- 15Envelope creases
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17"Offline" appears on the Status Monitor.
- 18The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20Delete print jobs from the print queue.
- 21Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 22Can I use AirPrint with my Brother machine?
- 23I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 24What is Toner Continue Mode?
- 25Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 26Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 27Change the printer driver settings (Windows/macOS)
- 28TONER ENDED
- 29Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31Can I check the remaining life of my Brother machine's drum?
- 32No Paper
- 33Clean the drum unit
- 34Curled (video instructions available)
- 35Drum Error (Drum!)
- 36White lines, bands or ribbing across the page
- 37When scanning a document to be copied, the LCD shows "OUT OF MEMORY". What should I do?
- 38Gray background
- 39Faint
- 40Ghost
- 41What driver package format is supported by my Linux distribution?
- 42I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 43I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 44When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 45Install the built-in drivers (For Windows 8 and Windows 10)
- 46A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 47Scan a document and open the scanned image with a graphics application (For Macintosh)
- 48Can I print from or scan to Android™ Smartphone?
- 49Can I print from and scan to iPhone, iPod touch and iPad?
- 50I cannot scan via USB. (Mac OS X)